Technical Manager

Network1; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading managed services provider based in Cape Town is seeking a Technical Manager to lead technical operations. You will oversee a team, manage service delivery, and ensure project execution aligns with the company's high standards. The ideal candidate has extensive experience in IT management within an MSP environment, and strong leadership skills. This role focuses on building reliable, scalable technical operations and developing the team’s capabilities while ensuring compliance with best practices.

Qualifications

• Minimum 5 years in an MSP environment with proven team leadership.
• Strong hands-on engineering skills, especially in Microsoft 365.
• Excellent problem-solving and advisory capabilities.

Responsibilities

• Lead all technical operations including service delivery and project execution.
• Oversee a team of 6 technical staff, ensuring high standards.
• Manage daily operational support and maintain SLA adherence.

Skills

Microsoft 365 administration & architecture

Strong networking fundamentals

Zoho Endpoint Central

Client-facing communication

Project management skills

Education

Bachelor's Degree in IT or a related field

Tools

Zoho Desk

FortiGate firewalls

Monitoring platforms

Job description

A well-established Cape Town-based Managed Services Provider (MSP) with a national client footprint is seeking a highly capable Technical Manager to lead its technical operations. The organisation specialises in proactive outsourced IT services infrastructure management project delivery and high-quality technical support. The company is known for its commitment to reliability standardisation and delivering an exceptional client experience.

Role Overview

The Technical Manager will lead all technical operations within the business including service delivery, support engineering, infrastructure management and project execution.

This is a hands‑on leadership position overseeing a team of 6 technical professionals (4 direct and 2 indirect reports). The role requires strong technical depth, structured people management and a passion for building a world‑class service delivery model.

You will collaborate closely with the CEO, prepare solution designs and project proposals and play a central role in shaping the company’s technical standards, operating model and long‑term infrastructure strategy.

Who Are We Looking For?

An exceptional technical leader who is:

• Calm, authoritative and highly capable in complex environments
• Strong on discipline, structure, documentation and processes
• Confident guiding technical teams and enforcing high standards
• Able to translate complexity into clear actionable solutions
• Passionate about building predictable, reliable and scalable technical operations
• Able to balance firmness with empathy, communicate clearly with clients and non‑technical audiences and make sound decisions under pressure

Key Responsibilities

• Technical Leadership & Architecture:

  Define and maintain solution standards, architecture and change control processes.

• Translate business and client needs into scalable, supportable technical solutions.
• Maintain standardised technology stacks across clients.
• Provide hands‑on technical guidance and L1‑L3 escalation support.
• Lead root cause analysis and implement long‑term remediation.
• Develop per‑client infrastructure strategies, documenting risks and recommended improvements.

• Service Delivery & Support:

  Oversee daily operational support ensuring SLA and response time adherence.

• Lead and develop a team of 6 technical staff.
• Drive high‑quality ticket management and documentation discipline (Zoho Desk).
• Own escalation processes and complex incident handling.
• Ensure that monitoring and alerting platforms operate effectively.

• Project & Change Management:

  Plan and deliver projects such as migrations, upgrades, network deployments and cloud transitions.

• Use project tools such as MS Planner for scheduling and communication.
• Prepare project scopes, budgets, designs and risk assessments.
• Coordinate with internal teams and external vendors.
• Enforce formal change management practices.

• Infrastructure Maintenance & Security:

  Own patching, endpoint security, backup routines and monitoring standards.

• Maintain compliance and automation policies via Zoho Endpoint Central.
• Enforce security baselines including MFA, conditional access and firewall standards.
• Conduct configuration audits across M365, firewalls, AV, networks and servers.
• Run test restores, DR checks and incident simulations.

• Team Leadership & Development:

  Manage daily and weekly team routines, escalations and technical huddles.

• Conduct quarterly reviews and maintain development plans.
• Define certification and skills pathways for team members.
• Plan workforce coverage and manage recruitment for technical roles.

• Collaboration & Internal Partnerships:

  Work closely with Accounts, Purchasing and Commercial teams.

• Support the sales with technical input and client‑facing advisory.
• Maintain strong vendor and supplier relationships.

• Standards & Compliance:

  Build and enforce SOPs across technical operations.

• Ensure alignment with best‑practice MSP frameworks.
• Lead internal compliance and risk assessments.

• Continuous Improvement:

  Identify automation and efficiency opportunities.

• Drive tooling monitoring and endpoint management improvements.
• Maintain and present a technical improvement roadmap.

Key Performance Indicators

• SLA performance and backlog management
• Documentation quality and technical communication
• On‑time, on‑budget project delivery
• Patch / security compliance and infrastructure stability
• Team performance growth and retention
• Client satisfaction and reduction in escalations
• Reduction in reactive tickets and repeat issues

Required Technical Skills

• Microsoft 365 / Office 365 administration & architecture
• Zoho Endpoint Central (device management, automation and compliance)
• GravityZone antivirus / EDR
• Zoho Desk ticketing
• Strong networking fundamentals
• FortiGate firewalls (SD‑WAN, VPNs and policies)
• Monitoring platforms (ideally Zabbix)
• Project management platforms (preferred)
• Preferred Skills:
• 3CX phone systems
• Dropbox
• Hikvision CCTV
• TeamViewer
• Collaboration platforms such as Miro

Experience & Qualifications

• Bachelor’s Degree in IT or a related field
• 57 years in an MSP environment
• Proven leadership of small‑ to mid‑sized technical teams
• Strong hands‑on engineering skills (especially Microsoft 365 and networking)
• Experience with project delivery and lifecycle planning
• Client‑facing communication and advisory capability
• Certifications (Advantageous):
• Microsoft 365 / Azure Administrator
• ITIL Foundation
• Fortinet NSE
• Project Management Certifications

Dont miss out apply today!

Employment Type: Full-Time

Vacancy: 1