Technical Consultant

Parvana; Remote; ZAR 700 000 - 900 000; Full time

Job summary

A global technology leader is seeking a Remote Technical Consultant to act as an Incident Commander, driving responses to technical issues while working with diverse teams. Candidates should have 3-5 years in operational engineering and software development, with knowledge of scripting and various IT technologies. The role offers flexibility, enabling you to work remotely while contributing to a culture of inclusion and collaboration.

Qualifications

• 3 - 5 years experience in operational engineering or equivalent role.
• 2 - 3 years experience in software development.
• Familiarity with ticket management systems.

Responsibilities

• Act as Incident Commander and respond to high-severity issues.
• Liaise with various support and operations teams.
• Build, test, and troubleshoot reliable solutions post-release.
• Communicate with clients and support client reviews.
• Assist development team in transitions from development to production.

Skills

Incident Commander

Root cause analysis

Operational engineering

Scripting

AWS

Jira

Monitoring tools

Education

Relevant tertiary qualification

Tools

Kibana

Remedy

SNOW

Job description

This is a remote position.

Location: Portugal / Spain / Ireland | Work Type: Remote | Job ID: J107108

About our client: Our client, a listed global leader that provides innovative solutions, is committed to helping some of the world's most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. As a member of this dynamic team, the successful candidate will have the option to work in a hybrid capacity, or in a traditional office environment. Working alongside a high-performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results. You will be part of a team contributing to a culture of inclusion, connectedness and an environment surrounded by opportunity.

What you will be doing

• Act as Incident Commander, respond to high-severity issues, and perform root cause analysis.
• Liaise with L1-L4 support, operations teams, and cross-functional teams to ensure successful deployment, operation, and timely resolution of customer issues.
• Independently build, test, and troubleshoot reliable solutions post-release, proactively seeking and solving problems.
• Act as the main point of communication to the client and contribute to Weekly, Monthly, and Quarterly client reviews (e.g., reporting, AAS).
• Support the development team in releases and promotions from development to production, validate installation/release and configuration processes, and provide technical input for application deployment.
• Prepare, validate, and share data required for cleanup, correction, or reconciliation as part of a fix.
• Utilize hands-on experience in scripting and object-oriented programming languages, and experience with monitoring tools (AWS, Kibana, etc.) and ticket management systems (Jira, Remedy, SNOW).
• Produce and maintain comprehensive documentation on projects, solutions, and support, and participate in the on-call rotation.

What our client is looking for

• A relevant tertiary qualification would be beneficial.
• 3 - 5 years experience in operational engineering or equivalent role.
• 2 - 3 years experience in software development.
• Familiarity with reporting, Workbench, automation tooling, and ticket management (Jira, Remedy).
• Preferable BSS/telecommunication background and knowledge of a scripting/programming language.
• Experience with a broad range of IT technologies (Network, Storage, Virtualization, Compute, Database, etc.) in high-volume managed or billing services environments.

Requirements

Technical Consultant, Remote, Incident Commander, root cause analysis, L1-L4 support, operational engineering, scripting, AWS, Kibana, Jira, Remedy, SNOW, BSS