Technical Consultant

Edge Executive Search Group; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading digital solutions company in Johannesburg seeks a Technical Consultant to bring innovation to ITSM & CSM solutions. In this hands-on role, you will co-facilitate workshops, implement low/no-code configurations, and support technical needs across diverse platforms. The ideal candidate has 2+ years of relevant experience and a passion for customer success. This opportunity promises global exposure and career growth in an innovative team.

Benefits

Global exposure to digital service projects

Career growth opportunities

Ongoing upskilling in tech

Qualifications

• 2+ years’ experience in ITSM or CSM environments.
• Familiarity with Ivanti or similar platforms is advantageous.
• Exposure to SQL, IIS, HTML, Python, or Web Services is a plus.

Responsibilities

• Co-facilitate design thinking workshops with clients.
• Translate business needs into scalable solution prototypes.
• Implement low/no-code configurations for ITSM & CSM platforms.
• Provide Tier 2/3 technical support.

Skills

Collaboration

Communication

Analytical skills

SQL

ITIL knowledge

Education

Qualification in IT, Computer Science, or related field

Tools

Ivanti

MySQL

HTML

Python

Job description

Technical Consultant – ITSM & CSM Solutions

Location: South Africa (On-site)

Type: Permanent | Full-time | Digital Transformation

Design smart. Build lean. Deliver impact.

Join a high-performing digital solutions team driving real change across South Africa and global markets. This is a hands-on opportunity for a solution-minded technical consultant passionate about low/no-code innovation, customer success, and scalable service delivery.

What You’ll Do

• Co-facilitate design thinking workshops with clients and stakeholders

• Translate business needs into re-usable, scalable solution prototypes

• Implement low/no-code configurations for ITSM & CSM platforms

• Provide Tier 2/3 technical support and solution guidance

• Configure dashboards, integrations, workflows, and reports

• Apply ITSM/CSM best practices to enhance customer operations

• Collaborate on responsive web solutions and UI/UX initiatives

• Share knowledge across teams and support platform optimisation

What You Bring

• 2+ years’ experience in ITSM or CSM environments

• Qualification in IT, Computer Science, or related field

• Familiarity with Ivanti or similar platforms (advantageous)

• Knowledge of ITIL, KCS, and integration principles

• Strong collaboration, communication, and analytical skills

• Exposure to SQL, IIS, MySQL, HTML, Python, or Web Services a plus

• Bonus: multilingual and digitally curious

What You’ll Gain

• Global exposure to digital service delivery projects

• Career growth in a solutions-driven, innovative team

• Ongoing upskilling in low/no-code platforms and modern tech

• A team culture that values curiosity, quality, and impact