Tech Support & Training Specialist (1st Line)

Core Group; Wes-Kaap; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading technology retail company in South Africa is looking for Technicians to join their team. This role focuses on providing technical support to customers, troubleshooting issues, and assisting with software support. Ideal candidates should have completed Matric and hold an IT qualification (A+/N+). With a flexible working capacity of 4 or 5 days a week, this role also emphasizes the importance of customer service and conflict management skills. Apply today!

Qualifications

• Completed Matric and IT qualification (minimum A+/N+).
• Experience in Helpdesk/1st Line Support.

Responsibilities

• Provide technical support to iStore customers.
• Troubleshoot and resolve technical issues.
• Provide training and assistance to customers.

Skills

Technical support

Troubleshooting

Customer service

Conflict management

Situational awareness

Learning and development

Education

Completed Matric

IT qualification (minimum A+/N+)

Job description

A leading technology retail company in South Africa is looking for Technicians to join their team. This role focuses on providing technical support to customers, troubleshooting issues, and assisting with software support. Ideal candidates should have completed Matric and hold an IT qualification (A+/N+). With a flexible working capacity of 4 or 5 days a week, this role also emphasizes the importance of customer service and conflict management skills. Apply today!