Tech Officer: Jnr Monitoring & Surveillance

BCX; Centurion; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A technology solutions provider is seeking a Tech Officer for Monitoring & Surveillance in Gauteng, Centurion. This foundational role involves providing 1st level support, monitoring alerts, and ensuring effective incident resolution. The ideal candidate will have 2+ years of technical support experience and cloud-based certifications. The position offers a hybrid work model.

Qualifications

• 2+ years' experience in a technical support or monitoring environment.
• Cloud-based certifications.

Responsibilities

• Monitor Enterprise Monitoring Systems (EMS) dashboards for alerts.
• Triage and classify auto-generated tickets and alerts.
• Execute SOPs for common alerts and incident resolution.
• Log all incidents and requests in the service desk system.
• Escalate complex incidents to senior teams.
• Provide communication on incident status updates.
• Monitor scheduled batch jobs and report failures.
• Adhere to company and client policies.

Skills

Communication

Attention to detail

Customer Service

Vulnerability Management

System Administration

Education

NQF 4: Grade 12 National Diploma

Job description

Job title : Tech Officer : Jnr Monitoring & Surveillance

Job Location : Gauteng, Centurion

Deadline : December 17, 2025

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Core Description

To provide 1st level Monitoring & Surveillance Systems Operator support, acting as the primary point of contact for initial alert triage, basic incident logging, and routine system checks. This role is foundational, focusing on rapid response and accurate escalation to ensure senior technicians can resolve issues efficiently.

Key Deliverables / Primary Functions

• Actively monitor the Enterprise Monitoring Systems (EMS) dashboards for network, server, and application health alerts.
• Perform initial triage and classification of all auto-generated tickets and alerts from the customer contact centre.
• Execute predefined, standard operating procedures (SOPs) for common alerts and basic incident resolution.
• Log all incidents and requests accurately and timeously in the service desk ticketing system.
• Escalate complex incidents that cannot be resolved at the 1st level to the appropriate senior Tech Officer or specialist team (Network, SAP, Server) as per runbooks.
• Provide initial communication to stakeholders on incident logging and status updates.
• Assist in the monitoring of scheduled batch jobs and report any failures immediately.
• Adhere strictly to company and client policies, procedures, and governance frameworks.

Core Functional Skills & Capabilities

• Communication
• Attention to detail
• Customer Service
• Vulnerability Management
• System Administration

Core Behavioural Competencies

• Adhering to principles and values
• Applying expertise & Technology
• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Job Match

Minimum Qualifications

NQF 4 : Grade 12 National Diploma

Experience

2+ years' experience in a technical support or monitoring environment.

Certifications

Cloud-based certifications

Workplace / Physical Requirements

• Billable
• Hybrid Remote Worker
• ICT jobs