Tech Officer: Customer Engineer (FS)

BCX Zambia; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology service provider seeks to hire a full-time technical support professional in Gqeberha. The role involves providing on-site support for incidents related to hardware deployed in stores. Candidates should have a Grade 12 National Diploma and at least two years of experience. Required skills include strong ICT knowledge, problem-solving, customer focus, and teamwork. Additional certifications like CompTIA A+ and Linux Certs are advantageous. Local travel is mandatory, and a driver's license is required.

Qualifications

• Must have a Grade 12 National Diploma.
• At least 2 years of relevant experience preferred.
• Drivers Licence and Reliable Vehicle required.

Responsibilities

• Provide technical support for incidents arising from deployed hardware.
• Attend to Severity Level 1 incidents without return trips.
• Support junior technicians onsite during incidents and installations.

Skills

Customer Focus

ICT Knowledge

Problem solving

Technology Consulting

Teamwork

Education

NQF 4: Grade 12 National Diploma

Tools

CompTIA A+

Linux Certification

Job description

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Date: 12 Dec 2025

Location: Port Elizabeth, Eastern Cape, ZA

Company: BCXP

Business unit: Cloud Platform Solutions

Department: Field Services

Job grade: OP1

Core Description: To provide technical support for incidents arising from the hardware deployed in the stores.

Key Deliverables / Primary Functions

• For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution ‘first time’ without ‘return trips’. For Installation resources, actively be involved in all ‘first-time’ installations and project rollouts; thus being able to both advise with regards issues, as well provide training and support for junior resources.
• Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients.
• Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations.
• Successfully perform, and be able to advise, on the full range of defined tasks associated with operating and controlling of installed hardware and software.
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements.
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards.
• Diligently drive SLA on all maintenance and non-maintenance incidents, as well preventative maintenance.

Core Functional Skills & Capabilities

• Customer Focus
• ICT Knowledge
• Problem solving
• Technology ConsultingTeamwork

Core Behavioural Competencies

• Job Match
• Culture Match
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Working with people

Minimum Qualifications: NQF 4: Grade 12 National Diploma

Experience:

Additional Education - Preferred / Advantage: 2 years’ experience

Certifications

• CompTIA A+
• Linux Certification (CompTIA Linux, LPIC)

Level of Engagement & Span of Control: Internal and external clients

Special Requirements / Employment Condition

• Required to travel locally
• Drivers Licence and Reliable Vehicle - both required
• Ability to work extended /long hours as and when required

Workplace / Physical Requirements

• Client Roaming
• Billable

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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