Team Leader MTA

Old Mutual; Bloemfontein; On-site; ZAR 500,000 - 800,000; Full time

Job summary

An established financial services company is seeking a Team Leader in Bloemfontein. This role involves managing a team of underwriters, ensuring compliance with policies, and driving customer satisfaction. The ideal candidate will have significant experience in underwriting and team management coupled with relevant qualifications. Opportunities for professional growth and contribution to strategic goals are available.

Qualifications

• Matric and/or equivalent.
• 3 – 5 years’ experience in Commercial Underwriting /Insurance Industry.
• 1 – 2 years’ experience in managing a team of Underwriters would be advantageous.

Responsibilities

• Lead a team of underwriters to develop a profitable portfolio of risks.
• Manage compliance reporting and ensure adherence to governance requirements.
• Facilitate communication between teams to improve service delivery and customer satisfaction.

Skills

Accounting

Risk Management

Leadership

Customer Service

Education

NQF Level 6 qualification in general insurance

NQF Level 7 - Degree or equivalent

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Exciting Opportunity Available at OMI Bloemfontein! We are Looking for a Team Leader .

Purpose:

Manages several underwriting professionals. Reviews and ensures conformance with underwriting policies, guidelines, and procedures by subordinate underwriters. Recommends changes in underwriting policies and procedures. Underwrites the large or more complex risks or provides final approval for those underwritten by subordinates.

Responsibilities:

• Lead a team of underwriters to develop a profitable portfolio of risks
• Manage the team’s delivery by allocating work according to complexity of the request and underwriter mandates.
• Oversee data entry and processes and ensure the team adequately manages their workloads by setting targets and adjusting priorities according to seasonal volume variations.
• Review policy information, quote submissions, endorsements and renewal information that is captured into the in-house systems to evaluate whether the team interpret and implement decisions based on organizational rating guides that are within their defined mandate.
• Liaise with the Sales teams to ensure that their customers are pleased with the service provided and to take on performance feedback to improve current processes.
• Represent the Underwriting Support team to relevant governance groups and co-ordinate audit activities as well as manage subsequent team actions.
• Manage the compliance reporting on a monthly basis for the Specialty and RI lines of business.

Lead a team of underwriters to develop a profitable portfolio of risks

• Manage the team’s delivery by allocating work according to complexity of the request and underwriter mandates.
• Oversee data entry and processes and ensure the team adequately manages their workloads by setting targets and adjusting priorities according to seasonal volume variations.
• Review policy information, quote submissions, endorsements and renewal information that is captured into the in-house systems to evaluate whether the team interpret and implement decisions based on organisational rating guides that are within their defined mandate.
• Liaise with the Sales teams to ensure that their customers are pleased with the service provided and to take on performance feedback to improve current processes.
• Represent the Underwriting Support team to relevant governance groups and co-ordinate audit activities as well as manage subsequent team actions.
• •Manage the compliance reporting on a monthly basis for the Speciality and RI lines of business.

Continuous improvement to ensure effective service

• Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to organizational policies, practices and procedures.
• Identify solutions to enhance cost effectiveness and increase operational efficiency

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Cost control and governance adherence

• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures and standards.
• Operate within agreed mandates.

Quality people practices

• Align own behavior with the organization culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends and ideas.
• Actively participate in own professional development and career path.
• Manage the team’s performance.
• Actively promote a culture of learning and high-performance culture amongst team members.

Job Requirement [Experience & Skills]:

• Matric and/or equivalent
• Diploma and/or equivalent NQF Level 6 qualification in general insurance.
• 3 – 5 years’ experience in Commercial Underwriting /Insurance Industry.
• 1 – 2 years’ experience in managing a team of Underwriters would be advantageous.

Competencies:

• Strategic
• Customer
• Collaboration
• Leading with Influence
• Innovation
• Personal Mastery
• Executing

Skills

Accounting, Budget Management, Change Management, Data Compilation, Executing Plans, Financial Acumen, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications, Policies & Procedures, Presenting Solutions, Professional Presentation, Risk Management, Servant Leadership

Competencies

Action Oriented Business Insight Communicates Effectively Decision Quality Ensures Accountability Financial Acumen Instills Trust Manages Complexity

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

22 August 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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