Team Leader: Fraud Operations

Capitec Bank Ltd.; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading financial institution is seeking an experienced leader for their Fraud Operations team. The role involves investigating various fraud types, engaging with clients, and mitigating losses. Candidates should have significant experience in banking and a solid understanding of fraud detection and investigation methodologies. A relevant tertiary qualification is required, along with strong leadership and analytical skills.

Qualifications

• At least 2 - 4 years’ experience in a banking, retail, fraud, forensics, or client service environment.
• Plus at least 1-3 years’ experience in leading a team in fraud detection.
• Comprehensive understanding of the South African financial/banking environment.
• Proficiency in investigation techniques and methodologies.

Responsibilities

• Lead a team in Fraud Operations to investigate card fraud and digital fraud.
• Engage with clients and internal stakeholders.
• Mitigate losses and recover funds.

Skills

Attention to Detail

Communications Skills

Leadership Skills

Planning, organising and coordination skills

Interpersonal & Relationship management Skills

Analytical Skills

Reporting Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Education

Relevant tertiary qualification in Accounting - Financial Accounting or Business Administration

Job description

Overview

To lead a team in Fraud Operations which investigates and acts on card fraud, digital fraud, application fraud and/or internal threats, engaging in and advising clients and internal stakeholders, investigating fraud related activities, mitigating losses and recovering funds, performing chargebacks and ensuring delivery within the expected SLA that is aligned with the objectives, plans, processes and standards of the Financial Crime Operations Department.

Experience

• At least 2 - 4 years’ experience in a banking, retail, fraud, forensics, or client service environment.
• Plus at least 1-3 years’ experience in leading a team or proven leadership capability within a team in a fast moving environment of fraud detection technologies, tools, applications, and systems.
• Comprehensive understanding of the South African financial/banking environment
• Familiarity with relevant legislation pertaining to fraud and banking.
• Proficiency in investigation techniques and methodologies
• Understanding of customer care and service protocols
• Familiarity of common fraud typologies and emerging trends in fraud and financial crime
• Familiarity with banking/retail/financial service provider policies, products, and procedures
• Service-oriented mindset.

Qualifications (Minimum)

• A relevant tertiary qualification in Accounting - Financial Accounting or Business Administration

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Accounting - Financial Accounting or Business Administration

Knowledge

• Regulatory requirements, compliance standards in a fraud environment
• Understanding of fraud prevention, security and fraud risk management
• Basic data analytics
• People/team leadership and HR practices and principles
• General operations management practices and principles and stakeholder and client management
• Client service principles and practices.
• Liaise with 3rd party providers and banking industry.
• Leadership and people development and coaching practices and principles
• Basic processes of operationalising business plans and objectives
• Understanding of conflict management/resolution principles and practices.

Skills

• Attention to Detail
• Communications Skills
• Leadership Skills
• Planning, organising and coordination skills
• Interpersonal & Relationship management Skills
• Analytical Skills
• Reporting Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06