Team Leader: Develop & Drive High-Performing Teams

Sigma Connected Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service provider in Cape Town is seeking a Team Leader to inspire and guide a team of Customer Advisors. The ideal candidate will have over 2 years of experience in a BPO environment, strong coaching abilities, and excellent communication skills. This role emphasizes teamwork, personal growth, and performance excellence. Join a people-first team dedicated to continuous improvement and building a supportive culture.

Benefits

Free Medical Insurance

Transport Benefits

Career Growth Opportunities

Recognition Awards

Wellbeing Support

Qualifications

• 2+ years of Team Leader experience in a BPO / Contact Centre environment.
• Strong coaching and auditing skills.
• Excellent English communication (written & verbal).

Responsibilities

• Coach and inspire your team to become high performers.
• Monitor and manage key aspects like attendance and performance.
• Guide your team in achieving and exceeding KPIs.

Skills

Coaching

Analytical skills

Communication

Decision-making

Resilience

Education

Matric (Grade 12) or equivalent qualification

Job description

A leading customer service provider in Cape Town is seeking a Team Leader to inspire and guide a team of Customer Advisors. The ideal candidate will have over 2 years of experience in a BPO environment, strong coaching abilities, and excellent communication skills. This role emphasizes teamwork, personal growth, and performance excellence. Join a people-first team dedicated to continuous improvement and building a supportive culture.