Team Leader: Client Care

Capitec Bank; Milnerton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading banking institution in Milnerton is seeking an energetic team leader to manage a client service team. This role requires 3-5 years of experience in banking or retail, along with strong communication and leadership skills. The ideal candidate should have familiarity with banking policies and processes, and a Grade 12 certificate is essential. Capitec Bank is committed to diversity, and the role may involve regular shifts, including weekends.

Qualifications

• 3-5 years’ experience in banking, retail, finance or client service environment.
• Previous people leadership experience preferred.
• Contact Centre experience is ideal.

Responsibilities

• Manage and lead a team to deliver on operational objectives.
• Ensure exceptional client experience and adherence to policies.
• Implement regulatory requirements and operational processes.

Skills

Communications Skills

Leadership Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Attention to Detail

Planning, organising and coordination skills

Problem solving skills

Analytical Skills

Education

Grade 12 National Certificate / Vocational

A relevant tertiary qualification in Commerce or Management

Job description

Apply by:

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To manage and lead a team to optimally deliver on set organisational, departmental, and operational objectives, ensuring that an exceptional client experience is achieved and that all set policies, regulatory requirements, and operational processes are implemented, followed, and adhered to.

Experience

Minimum:

• Minimum of 3 -5 years’ experience in a banking, retail, finance, client service environment.

Ideal:

• Previous people leadership experience
• Contact Centre experience and/or function relevant experience (role specific)

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Management

Knowledge

Minimum:

• General office systems

Ideal:

Capitec Bank policies, including:

• Disciplinary code and procedures
• KPA procedures and policies
• Adherence policies
• On line and cell phone banking process and technical frameworks (role specific)
• Capitec banking system
• Client relationship principles and environment
• Liaising with 3rd party providers (role specific)
• Working knowledge of legislation relevant to banking environment (i.a.FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), Credit Granting Policy (CGP) (role spefic)

Skills

• Communications Skills
• Leadership Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Attention to Detail
• Planning, organising and coordination skills
• Problem solving skills
• Analytical Skills

Conditions of Employment

• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.