Team Leader: Build a High-Performance Customer Care Team

Sigma Connected Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service provider in Cape Town is seeking a Team Leader to oversee a team of Customer Advisors. You will drive operational performance while ensuring compliance with regulatory standards. The ideal candidate has at least 2 years of Team Leader experience and skills in coaching and performance management. Benefits include medical insurance and transportation assistance. Join us in our mission to create an exceptional workplace and culture that values improvement and support.

Benefits

Medical Insurance

Transportation Benefits

Employee Assistance Program

Monthly and Quarterly awards

Qualifications

• 1 to 2 years utilities background.
• Minimum of 2 years Team Leader experience.
• Experience in coaching, mentoring, and developing others.

Responsibilities

• Coach and develop the team into a high-performance culture.
• Manage employees by ensuring continuous communication and motivation.
• Drive achievement of targets and meet internal management SLAs.

Skills

Coaching and mentoring

Performance management

Conflict resolution

Verbal and written communication

Resilience under pressure

Tools

Microsoft Office Suite

Job description

A leading customer service provider in Cape Town is seeking a Team Leader to oversee a team of Customer Advisors. You will drive operational performance while ensuring compliance with regulatory standards. The ideal candidate has at least 2 years of Team Leader experience and skills in coaching and performance management. Benefits include medical insurance and transportation assistance. Join us in our mission to create an exceptional workplace and culture that values improvement and support.