Swati Speaking Customer Service Advisor

Surgo Pty Ltd; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service company based in Sandton is seeking a Swati speaking Customer Service Advisor to deliver first-class service and identify customer needs. Key responsibilities include responding to requests, resolving issues, and maintaining productivity. Candidates must have passed Grade 12 and be proficient in MS Office. A clear criminal record and availability to start immediately are required. This is a fixed-term contract position offering Monday to Friday work hours.

Qualifications

• Clear Criminal Record is required.
• Available immediately for a fixed term contract.
• Own transport is an advantage.

Responsibilities

• Answer calls and respond to customer requests.
• Provide customers with product and service information.
• Identify, research, and resolve customer issues using the in-house operating system.
• Complete call logs and reports.

Skills

Swati speaking

Customer service skills

Proficient in MS Office Suite

Education

Passed Grade 12

Job description

Our client based in Sandton is seeking a Swati speaking Customer Service Advisor. The key objective of the role is to identify and understand customer needs, delivering first‑class customer service to increase the profitability of the business while remaining committed to treating customers fairly.

Key Responsibilities

• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in‑house operating system
• Complete call logs and reports
• Assist irate members and escalates when required to senior agents / team leader
• Ensure own productivity levels are maintained and quality standards are met at all times
• Perform daily administrative functions and accurately capture required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring workflow
• Ensure SLA is adhered to and cases are completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes

Requirements

• Passed Grade 12
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (advantage)

Salary and working hours: Monday to Friday 08:00 – 17:00. Office Location: Surgo (Pty) Ltd.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore, also encourages people with disabilities and from other diverse backgrounds to apply.

Due to the high volume of applications, if you do not receive feedback within three months of submission, you can assume your application was unsuccessful, and we encourage you to reapply. Your CV will be kept on our database for us to contact you should any future vacancies become available.