Support Engineer (SQL, Linux, Oracle Apex)

Sabenza IT & Recruitment; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT recruitment firm in Cape Town is looking for a Support Engineer to provide application and system support. The role includes troubleshooting and resolving issues, performing maintenance, and collaborating across teams to ensure high service quality. Candidates should possess strong PL/SQL skills, an understanding of the Software Development Life Cycle, and excellent problem-solving abilities. This position offers the opportunity to mentor junior staff and participate in system improvements.

Qualifications

• Experience using PL/SQL to retrieve data from Oracle databases.
• Strong troubleshooting, problem-solving, and analytical skills.
• Understanding of the Software Development Life Cycle.

Responsibilities

• Provide day-to-day application and system support.
• Analyse, diagnose, troubleshoot, and resolve application and system issues.
• Take ownership of incidents and see them through to resolution.
• Perform preventative and routine system maintenance.
• Monitor systems and processes and identify gaps in monitoring.
• Escalate unresolved issues according to defined procedures.
• Maintain accurate incident records, reports, and knowledge base updates.
• Participate in standby/on-call support and production deployments.
• Assist with deployments of new services and system enhancements.
• Support root cause analysis and continuous service improvement.
• Mentor and assist junior support engineers.

Skills

PL/SQL

Troubleshooting skills

Analytical skills

Understanding of SDLC

Knowledge of system monitoring

Job description

Cape Town, South Africa | Posted on 15/01/2026

The Support Engineer will support and maintain custom applications, taking full ownership of customer-reported issues through to resolution. The role involves proactive system maintenance, troubleshooting, and collaboration across teams to ensure high service quality.

Requirements

Key Responsibilities

Provide day-to-day application and system support

Analyse, diagnose, troubleshoot, and resolve application and system issues

Take ownership of incidents and see them through to resolution

Perform preventative and routine system maintenance

Monitor systems and processes and identify gaps in monitoring

Escalate unresolved issues according to defined procedures

Maintain accurate incident records, reports, and knowledge base updates

Participate in standby/on-call support and production deployments

Assist with deployments of new services and system enhancements

Support root cause analysis and continuous service improvement

Mentor and assist junior support engineers

Required Skills & Experience

Experience using PL/SQL to retrieve data from Oracle databases

Understanding of the Software Development Life Cycle

Knowledge of system monitoring and alerting processes

Strong troubleshooting, problem-solving, and analytical skills