Support Engineer

Absa Group; Sandton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in South Africa is seeking an Application Support Specialist to work as part of an agile team. The role involves solving technical problems related to specified tech products and services, performing necessary optimizations, and ensuring efficient application administration. Candidates must have a Bachelor's degree in Information Technology and robust problem-solving capabilities to enhance support processes. This position offers a dynamic opportunity within a reputable organization.

Qualifications

• Must possess strong problem-solving skills for technical issues.
• Experience with application support and IT service management.
• Knowledge of application infrastructure including server and network.

Responsibilities

• Provide application support and basic optimization.
• Implement configuration and maintenance activities.
• Schedule and oversee planned maintenance tasks.
• Leverage application documentation for end-user support.

Skills

Problem solving skills

Technical support

Application maintenance

Configuration management

Education

Bachelor's Degree in Information Technology

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

Job Description

Devops & Support

• Apply problem solving skills to solve technical problems on existing applications
• Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
• Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services
• Provide inputs into application documentation for end users
• Leverage application documentation to guide users through application support processes
• Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
• Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
• Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
• Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
• Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
• Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
• Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
• Compile and maintain inventory of applications and related details
• Meet all SLA requirements associated with application support being provided
• Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
• Maintain awareness of application risks and opportunities for improvement

Education

Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.