SUPPORT CENTRE MANAGER - PIETERMARITZBURG, KWAZULU-NATAL

Red Cat Recruitment; Pietermaritzburg; On-site; ZAR 500,000 - 600,000; Full time

Job summary

A growing educational concern in Pietermaritzburg is seeking a Support Centre Manager to oversee administrative and sales staff, enhance customer service, and lead the team. The ideal candidate will have over 5 years of experience in similar roles, strong communication skills in English, and a valid driver's license. This position offers a competitive salary package, with specifics to be discussed.

Qualifications

• 5+ years of working experience in a similar position.
• At least 3 years in a managerial role, preferably in education.
• Must possess a valid driver's license and own reliable vehicle.

Responsibilities

• Manage administrative and sales staff.
• Provide excellent customer service and grow market share.
• Lead a team while adhering to company procedures.

Skills

Customer service orientation

Strong selling skills

People skills

Education

Grade 12

Higher education qualification (minimum NQF Level)

Tools

MS Office

MS Excel

MS PowerPoint

Job description

Overview

SUPPORT CENTRE MANAGER - PIETERMARITZBURG, KWAZULU-NATAL

POSITION INFO :

RedCat Recruitment is seeking a suitably qualified and experienced SUPPORT CENTRE MANAGER for a well-established national, growing educational concern, based in Pietermaritzburg, Kwazulu-Natal.

Responsibilities

• Manage administrative and sales staff.
• Provide excellent customer service to students and grow market share in the area.
• Lead a team while observing all company procedures and protocols.
• Make independent decisions when circumstances warrant.
• Demonstrate a sense of urgency with a strong customer service orientation.
• Demonstrate strong selling skills and the ability to organise.
• Maintain excellent people skills, be hardworking, resourceful, goal-oriented, confident and friendly.

Qualifications

• Grade 12.
• Must be able to communicate in English, clearly and concisely, orally and in writing, including formal communications.
• Higher education qualification (minimum NQF Level is a pre-requisite).
• Valid driver’s license / own reliable vehicle is essential.
• Strong computer skills (MS Office, Email / Internet). Advanced knowledge of MS Excel and MS PowerPoint.
• 5+ years of previous working experience in a similar position, with at least 3 years in a managerial position (managing in an education environment would be advantageous).

Remuneration and Application

• Salary package offered: To be discussed.
• PLEASE ONLY APPLY IF YOU HAVE THE RELEVANT EXPERIENCE / ONLY SUITABLE CANDIDATES WILL BE CONTACTED.