Support Agent

CB Talents SP; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A well-known recruitment agency in South Africa seeks a German-speaking Customer Service Advisor to provide exceptional support in a retail environment. Responsibilities include managing high-profile customer cases and ensuring excellent experiences. Candidates should have at least 6 months of international call center experience and be able to work shifts aligned to European hours. The role offers a competitive salary and comprehensive benefits, promoting a people-first workplace culture.

Benefits

Medical aid for employee and dependents

Pension fund

Subsidised transport

Group life cover

Employee Assistance Programme

Qualifications

• Minimum 6 months international call centre experience required.
• Able to work shifts aligned to European business hours.

Responsibilities

• Manage high-profile customer cases from start to resolution.
• Ensure excellent customer experiences at all times.
• Communicate campaign updates to team members.

Skills

Fluency in German

Problem-solving skills

Customer-focused skills

Self-motivated and reliable

Education

Completed Grade 12

Job description

With teams operating across multiple countries, we celebrate diversity and value what makes each individual unique. Youll be part of a supportive, people-first environment that prioritises collaboration, well-being, and professional growth—giving you the tools to succeed and build a career with long-term opportunities.

You will be working on-site from our Durban North Coast office, a dynamic and welcoming environment where teamwork, innovation, and customer focus come together. Youll join a close-knit community of like-minded professionals who often become friends for life.

What you will do in this role

• Take ownership of high-profile and escalated customer cases, managing them from start to resolution
• Manage work orders in line with defined business SLAs
• Proactively identify and offer solutions to customer issues or concerns
• Consistently apply agreed behavioural, quality, and compliance standards
• Share knowledge and best practices with team members
• Communicate relevant campaign or process updates to colleagues, customers, and managers
• Develop and maintain strong product and campaign knowledge within the retail environment
• Ensure first contact resolution wherever possible
• Protect customer data and information security, escalating issues using the correct internal processes
• Deliver excellent customer experiences at all times
• Verify and update customer information accurately
• Actively contribute to a positive and collaborative team culture

Your qualifications and experience

This German-speaking Customer Service Advisor – Retail role is a great fit if you:

• Have a minimum of 6 months international call centre experience (essential)
• Have completed Grade 12
• Are able to work shifts aligned to European business hours
• Are fluent in German (spoken and written)
• Are self-motivated, reliable, and highly responsible
• Have strong problem-solving and customer-focused skills

Whats in it for you?

We offer a competitive benefits package designed to support your lifestyle and career growth:

• Monthly salary of R20,749
• Medical aid / medical insurance for the employee and up to two dependents
• Pension fund
• Subsidised transport
• Group life cover
• Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will-writing support, and stress management resources
• Ongoing training, upskilling, and team-building opportunities
• An inclusive, engaging, and people-focused company culture