Student Support Administrator

Invictus Education Group; Umhlanga Rocks; On-site; ZAR 250 000 - 300 000; Full time

Job summary

A private education institution is seeking a proactive Student Support Administrator for its Distance Campus team in Umhlanga. This in-office role is essential for providing seamless student onboarding and ongoing support, ensuring students remain informed and motivated throughout their learning journey. The ideal candidate should have at least 2 years of customer service experience and strong interpersonal, administrative, and problem-solving skills.

Qualifications

• Minimum 2 years in customer service and 1 year in private education.
• Ability to work under pressure and independently.
• Patient, empathetic, and organized.

Responsibilities

• Support onboarding and ongoing student engagement.
• Facilitate clear communication and motivate students.

Skills

Strong computer and systems literacy

Problem solving skills

Strong administrative skills

Strong interpersonal communication skills

Service delivery orientation

Ability to analyze and report on data

Ability to advise on service delivery improvements

Education

Completed tertiary qualification

Job description

Overview

The Invictus Education Group is seeking a proactive and student-focused Student Support Administrator to join our Distance Campus team in Umhlanga. This in-office role is pivotal in ensuring a seamless student onboarding experience and providing ongoing support throughout the student’s learning journey. The successful candidate will reinforce communication and engagement from registration through to completion, helping students stay informed, motivated, and on track.

Responsibilities

• Support onboarding and ongoing student engagement from registration through to completion.
• Facilitate clear communication with students to help them stay informed, motivated, and on track.

Essential Qualifications & Experience

A minimum of 2 years work experience in a customer service role and one year experience within the private education sector. A completed tertiary qualification will be an advantage.

Essential Skills

• Strong computer and systems literacy
• Problem solving skills
• Strong administrative skills
• Strong interpersonal, verbal, and written communication skills
• Service delivery orientation
• Ability to analyze and report on data
• Advise on initiatives to improve/close service delivery gaps

Qualities

• Ability to work under pressure
• Patient, empathetic and helpful
• Sense of urgency
• Organized
• Attention to detail
• Ability to work independently