Strategic Relations and Data Supplier Services Manager

IQVIA; Centurion; On-site; ZAR 1 016 000 - 1 356 000; Full time

Job summary

A leading healthcare data provider in South Africa is seeking a Strategic Relationship Manager to maintain and enhance relationships with supplier accounts. The role involves managing contracts, ensuring data quality, and delivering business solutions using IQVIA's products. Candidates should have a Bachelor's degree and five years of experience in the pharmaceutical or consumer health sectors, along with strong communication, organizational, and problem-solving skills. This is an excellent opportunity to impact client satisfaction and business growth.

Qualifications

• Five years of experience in the pharmaceutical market, logistics, or consumer health.
• Ability to manage multiple priorities and lead teams effectively.
• Strong business knowledge and problem-solving creativity.

Responsibilities

• Manage relationships with assigned data supplier accounts.
• Deliver business solutions through IQVIA products and services.
• Lead the pursuit of new business and contract expansion opportunities.
• Monitor client satisfaction and ensure deliverables meet standards.

Skills

Customer account management

Communication and listening

Organizational skills

Analytical/problem solving

Negotiating

Account development

Presentation skills

Education

Bachelor's Degree

Job description

IQVIA South Africa has an exciting opportunity available for a Strategic Relationship Manager in the data supply team. The Manager will be responsible for maintaining and enhancing relationships with assigned data supplier accounts such as wholesalers, hospital groups, Pharmacy groups etc.

The individual will manage relationships with various suppliers to deliver agreed upon data. Ensures supplier data quality meets standards and established expectations and consults with suppliers to provide and sell-back insights gained from supplied content.

Essential Functions

• Typically interfaces with the executive level at existing and prospective data suppliers to engage decision makers and discuss their business needs to develop the appropriate solutions.
• Utilizes existing and potentially new, sales, prescription, and patient data within assigned and new accounts to achieve assigned supplier contract goals.
• Delivers business solutions through IQVIA products and services to offset traditional panel costs.
• Anticipates clients’ needs and, in collaboration with supplier management, business development staff, develops and presents proposed solutions to client's complex business issues.
• Identifies and leads the pursuit of the targeted new business and contract expansion opportunities within assigned supplier(s).
• Leads negotiations in renewing multi-year contract(s) within assigned supplier accounts.
• Represents the company to the client and the client to the company.
• Monitors client satisfaction with contracted deliverables and works with directors within the function to achieve and maintain a high level of customer satisfaction.
• Effectively manages renewals and information allowances.
• As required, may participate in contract renewal efforts on large multi-year contracts.
• May act as advisor on marketing, market research, sales management, industry issues, trends and IQVIA product and consulting capabilities.

Qualifications

• Bachelor's Degree Required
• Five (5) years directly related experience within pharmaceutical market, logistical supply chain environment and consumer health environment.
• Strong customer account management and servicing, communication and listening, organizational, analytical/problem solving, negotiating, and account development & planning/presentation skills.
• Ability to manage multiple priorities.
• Strong business knowledge.
• Market research method/practice knowledge.
• Expertise and creativity to solve problems.
• Able to lead teams in an effective way.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com