Strategic Client Success Manager - Market Research

Hustle Consulting (Pty) Ltd; Durban; Remote; ZAR 400 000 - 600 000; Full time

Job summary

A consulting firm in Durban is seeking a Client Success Manager to ensure high client satisfaction with their software products. You will manage the client experience from pre-sale to onboarding, helping clients fully utilize the software. Ideal candidates should have 2-4 years of client-facing project management experience in market research and possess strong problem-solving skills and excellent communication abilities.

Qualifications

• 2-4+ years of excellence in client-facing project management in the market research industry.
• Ability to convey enthusiasm for solving customer issues.
• Fluency in business English with knowledge of various professional terms.

Responsibilities

• Partner with leadership to execute strategic plans for Client Success.
• Develop and maintain API Documentation and product training materials.
• Drive platform utilization by onboarding new clients and providing training.

Skills

Client-facing project management

Sales skills related to Client Success

Problem-solving

Written and verbal communication

Tools

Qualtrics

SQL

API documentation

Job description

A consulting firm in Durban is seeking a Client Success Manager to ensure high client satisfaction with their software products. You will manage the client experience from pre-sale to onboarding, helping clients fully utilize the software. Ideal candidates should have 2-4 years of client-facing project management experience in market research and possess strong problem-solving skills and excellent communication abilities.