Strategic Client Relationships Manager

Astute - The Financial Services Exchange; Midrand; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading financial services provider in Midrand seeks a Customer Relationship Manager to manage key account clients. The role focuses on building partnerships, ensuring service delivery, and maximizing client value through effective communication and collaboration. Ideal candidates will have a relevant tertiary qualification and 5 years of experience in customer relationship management, preferably within software or data-driven environments. This is a crucial role for driving client satisfaction and retention.

Qualifications

• 5 years’ experience in customer relationship management or account management.
• Experience working with software platforms, APIs, or data exchange environments.
• Understanding of software development lifecycles and service delivery models.

Responsibilities

• Serve as the primary relationship owner for Key Account Clients.
• Coordinate onboarding of new clients and monitor service performance.
• Lead regular client check-ins and communicate product updates.

Skills

Relationship management

Stakeholder engagement

Business process optimization

Client advocacy

Problem-solving

Education

Relevant tertiary qualification in Business, Information Systems, IT, or a related field

Tools

SaaS platforms

APIs

Data exchange systems

Job description

A leading financial services provider in Midrand seeks a Customer Relationship Manager to manage key account clients. The role focuses on building partnerships, ensuring service delivery, and maximizing client value through effective communication and collaboration. Ideal candidates will have a relevant tertiary qualification and 5 years of experience in customer relationship management, preferably within software or data-driven environments. This is a crucial role for driving client satisfaction and retention.