Store Manager

Clicks Group Limited; Paarl; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Paarl is seeking a Store Manager to ensure efficient and effective operations, maximizing sales and customer satisfaction. The ideal candidate will have at least 5 years of experience in store management within the retail or FMCG sector. Key responsibilities include driving sales performance, managing operational activities, and leading the team to deliver exceptional customer service. This permanent position offers a market-related remuneration package, aligning with the company's commitment to excellence.

Qualifications

• Minimum 5 years' experience in a store management role within a retail/FMCG store operations.

Responsibilities

• Ensure achievement of financial performance by driving and maximizing sales.
• Manage and control all operational activities, including expenses and stock management.
• Oversee visual merchandising execution and store presentation.
• Ensure competent and motivated staff through effective leadership and development.
• Schedule staff in line with the Group's labour policy.
• Attend to administrative responsibilities efficiently.
• Execute customer service initiatives for a great customer experience.
• Build relationships with stakeholders to achieve business objectives.
• Monitor customer trends and competitor activity.
• Drive cohesion between store operation, pharmacy, and clinic teams.
• Cultivate a high performing business culture.

Skills

Sound managerial skills

Results and target driven

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Strong financial acumen

Job description

Position Summary

Industry: Wholesale & Retail Trade
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Paarl
Contract: Permanent
Remuneration: Market Related
EE position: Yes

About our company

Clicks Group

Introduction

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job description

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Knowledge

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing

Skills

• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Strong financial acumen

Competencies

Essential:

• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations

Desirable:

• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations