Store Manager - Gateway

University of Fort Hare; Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading retail company in Durban is seeking an experienced Store Manager responsible for driving store performance and fostering a positive team culture. Ideal candidates will have a passion for retail and at least 3 years of management experience. This role requires strong knowledge of operational processes, inventory management, and conflict resolution. Join a dynamic team focused on delivering exceptional customer experiences and achieving sales targets.

Qualifications

• At least 3 years of supervisory or management experience in retail.
• Strong knowledge of inventory management and cash handling.
• Demonstrated success in driving sales in a retail environment.

Responsibilities

• Lead by example in delivering outstanding customer experience.
• Drive results by meeting KPIs and maintaining high operational standards.
• Manage daily store operations including cash handling and loss prevention.

Skills

Supervisory experience in retail

Knowledge of POS systems

Inventory management

Conflict resolution

Sales-driven mindset

Education

Matric

Job description

If you’re motivated by results, love inspiring others, and are ready to shape the future of retail, this could be your next big move! We are seeking a Store Manager for my clients Gateway store to take full ownership of store performance, creating an environment for both customers and staff, while ensuring operational excellence and sales growth.

Key Responsibilities

• Lead by example in delivering an outstanding customer experience, ensuring your team consistently provides memorable and branded service interactions.
• Drive results by meeting and exceeding KPIs, maintaining high operational standards, and ensuring immaculate merchandising and store presentation.
• Oversee all daily store operations, including opening and closing procedures, cash handling, loss prevention, inventory control, and stock counts.
• Inspire, coach, and develop your team through active performance management, regular product knowledge sessions, and service training.
• Manage staff scheduling, resolve issues effectively, and ensure smooth day-to-day operations in a fast-paced retail environment.
• Foster collaboration by working closely with senior leaders, peers, and partners to achieve business objectives and create a positive team culture.
• Maintain a strong sales focus, identifying opportunities to maximise efficiency and profitability.

Minimum Requirements

• At least 3 years’ supervisory or management experience in a busy retail environment.
• Strong knowledge of POS systems, inventory management, loss prevention, and cash handling procedures.
• Proven ability to manage scheduling, staff performance, and conflict resolution.
• Demonstrated success in driving sales and achieving targets in a high-energy setting.
• Independent, self-motivated, and detail-oriented, with the ability to lead without micro-management.
• Strong organisational, problem-solving, and communication skills.
• Matric

Please note only shortlisted candidates will be contracted.