Store Manager

Pedros; Cape Town; On-site; ZAR 180 000 - 250 000; Full time

Job summary

A popular restaurant chain in Cape Town is seeking a Restaurant Manager to oversee operations, ensure quality standards, and enhance customer satisfaction. The ideal candidate should possess at least 3 years of experience in restaurant and fast-food service, along with strong management and problem-solving skills. Applicants will be responsible for training staff, managing inventory, and ensuring compliance with health regulations. This role offers an opportunity to drive profitability and success within the establishment.

Qualifications

• Minimum 3 years related experience in restaurant and fast-food service.
• GAAP experience and knowledge is advantageous.
• Strong management, organizational, and customer service skills are essential.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards of food and operating procedures are maintained.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and maintain service levels.
• Maximize profitability and meet sales targets.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service and good verbal communication skills

Problem-solving skills

Job description

DUTIES AND RESPONSIBILITIES:

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

REQUIREMENTS:

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills