Store Manager (40hr) - @home livingspace - Westville Pavillion

The Foschini Group; KwaZulu-Natal; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in South Africa is looking for a Store Leader. This role involves driving sales performance, managing the team, and ensuring exceptional customer service. Ideal candidates will have a Matric certificate and at least 3 years of retail experience with leadership responsibilities. The role demands strong customer focus and effective people management skills. Join a dynamic team and contribute to a successful retail environment.

Qualifications

• Minimum 3 years retail experience with at least 1 year in a store leadership role.

Responsibilities

• Drive turnover to achieve targets.
• Control expenses and manage stock losses.
• Person management including recruitment and staff development.
• Execute in-store merchandising strategies.
• Ensure customer satisfaction.

Skills

Builds Customer Loyalty

Customer Service Delivery

Customer Value Management

Leadership

Negotiation & Selling

Education

Matric certificate

Job description

Responsibilities

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Exprience

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & SellingPlanning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.