Store Manager

Advius (Pty) Ltd; Johannesburg; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading retail company is seeking a motivated Store Manager to oversee daily operations at their Food Stop located at a petrol station. The candidate will manage staff, handle financial reporting, ensure cleanliness, and drive customer satisfaction. A minimum of 2 years in retail or forecourt management is required along with strong leadership and communication skills.

Qualifications

• Minimum of 2 years' experience in retail or forecourt management (Supervisory Role).
• Ethical conduct and attention to detail.

Responsibilities

• Opening and closing the store and office daily.
• Managing staff schedules, attendance, and performance.
• Overseeing cash-ups, ATM drops, and financial reporting.
• Driving customer satisfaction and community engagement.

Skills

Strong leadership and communication skills

Proficiency in Microsoft Office

Ability to work under pressure

Ethical conduct

Attention to detail

Education

Matric / Grade 12 or similar

Minimum of 2 years' experience in retail or forecourt management

Job description

Overview

Are you a motivated leader with a passion for retail and operations? We’re looking for a Store Manager to oversee the daily running of our Food Stop, located at a busy petrol station in Rustenburg.

Key Responsibilities

• Opening and closing the store and office daily
• Managing staff schedules, attendance, and performance
• Overseeing cash-ups, ATM drops, and financial reporting
• Capturing data and compiling balancing sheets
• Handling stock control, ordering, and receiving processes
• Ensuring cleanliness and hygiene across all areas
• Supporting HR with investigations, training, and disciplinary actions
• Driving customer satisfaction and community engagement

Key Requirements

• Strong leadership and communication skills
• Proficiency in Microsoft Office
• Ability to work under pressure and manage multiple tasks
• Ethical conduct and attention to detail
• Minimum of 2 years' experience in retail or forecourt management (Supervisory Role)
• Matric / Grade 12 or similar
• Experience with the OK / Shoprite Group would be a massive advantage

Competencies

• Leadership – Ability to inspire, guide, and manage a team effectively
• Communication – Clear verbal and written communication with staff, customers, and suppliers
• Customer Service – Handling complaints, ensuring satisfaction, and building loyalty
• Time Management – Prioritizing tasks and managing daily operations efficiently
• Problem-Solving – Quickly resolving issues related to staff, stock, or customer service
• Team Management – Scheduling, supervising, and motivating employees
• Cash Handling & Financial Accuracy – Managing cash-ups, till slips, and ATM drops
• Inventory Control – Monitoring stock levels, expiries, and ordering processes
• Attention to Detail – Ensuring accuracy in pricing, data capturing, and reporting
• Organizational Skills – Keeping the store, office, and documentation in order
• Conflict Resolution – Addressing staff or customer disputes professionally
• Sales & Merchandising – Driving sales through effective product placement and promotions
• Computer Literacy – Proficiency in Microsoft Office and retail systems (e.g., Smart Fuel)
• Adaptability – Handling changing priorities and unexpected challenges
• Ethical Conduct – Maintaining integrity and professionalism in all dealings
• Training & Development – Coaching staff and identifying growth opportunities
• Health & Safety Awareness – Ensuring compliance with hygiene and safety standards
• Data Capturing & Reporting – Compiling sheets, schedules, and performance reports
• Vendor Relations – Maintaining good relationships with suppliers and service providers
• Community Engagement – Building positive relationships with local customers and stakeholders