Store Manager

Job Placements; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Cape Town is seeking a dedicated Store Manager to lead a high-performance team. The ideal candidate will focus on operational excellence, drive sales performance, and ensure exceptional customer service. Responsibilities include managing inventory effectively, training staff, and fostering a customer-first culture. Strong leadership and people management skills are essential. Join the team to make a significant impact in a dynamic retail environment.

Qualifications

• Strong leadership skills with a focus on results and operational excellence.
• Experience in retail management and customer service.
• Ability to train and develop staff effectively.

Responsibilities

• Drive store performance to exceed sales targets.
• Oversee inventory controls and stock management.
• Ensure exceptional customer experiences and resolve complaints.
• Train and motivate staff for peak performance.

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a

Store Manager

and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities :

Operational Management

Drive store performance to achieve and exceed sales targets.

Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

Ensure consistent implementation of merchandising and marketing standards.

Attract and retain a strong and loyal customer base.

Inventory Management

Oversee inventory controls and ensure effective stock management.

Monitor store performance in line with stock availability and customer demand.

Customer Service

Ensure exceptional customer experiences that exceed expectations.

Review and act on Mystery Shopper reports and customer feedback.

Resolve product and service-related complaints quickly and effectively.

Lead by example in reinforcing a customer-first culture among staff.

People Management

Train, develop and motivate staff to reach full potential.

Plan for succession and promote internal growth.

Manage performance consistently and fairly.

Foster a positive, e