Store Lead: Customer Experience & Team Coach

The Church Of Jesus Christ Of Latter-Day Saints; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A religious organization in Johannesburg is seeking a qualified individual to manage its retail store operations. You will lead a team, train staff, and ensure exceptional customer service in a retail environment. Applicants should have post-secondary education in business and at least two years of related experience. Excellent communication skills and the ability to lead effectively are critical. Physical requirements include standing for extended periods and lifting up to 20 kg.

Qualifications

• Requires post-secondary education and two years' retail or customer service experience.
• Proficient use of point-of-sale systems and basic troubleshooting skills.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Direct all store operations and train staff members.
• Maintain service standards and product knowledge.
• Oversee inventory management and store presentation.

Skills

Customer service skills

Leadership

Interpersonal skills

Problem-solving

Knowledge of point-of-sale systems

Education

Post-secondary education in business or related field

Two years of experience in retail or customer service

Tools

MS Word

MS Excel

MS Outlook

Job description

A religious organization in Johannesburg is seeking a qualified individual to manage its retail store operations. You will lead a team, train staff, and ensure exceptional customer service in a retail environment. Applicants should have post-secondary education in business and at least two years of related experience. Excellent communication skills and the ability to lead effectively are critical. Physical requirements include standing for extended periods and lifting up to 20 kg.