Store Floor Leader: KPI-Driven Customer Experience

The Foschini Group; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent retail company in South Africa seeks a candidate to support store management by providing leadership to the team. Responsibilities include ensuring operational excellence, driving performance through KPIs, and fostering strong customer relationships. Candidates should have a Matric certificate and a minimum of 3 years of retail experience, with at least 1 year in a leadership role. Excellent communication and organizational skills are essential. The company emphasizes a customer-centric approach and values candidates who can adapt to different situations.

Responsibilities

• Support store management to provide outstanding leadership to the team.
• Ensure team executes operational excellence with a customer-centric mindset.
• Drive performance through store KPIs like turnover and new accounts.

Skills

Retail experience

Leadership skills

Customer service strategy

Communication skills

Organizational skills

Education

Matric certificate

Job description

A prominent retail company in South Africa seeks a candidate to support store management by providing leadership to the team. Responsibilities include ensuring operational excellence, driving performance through KPIs, and fostering strong customer relationships. Candidates should have a Matric certificate and a minimum of 3 years of retail experience, with at least 1 year in a leadership role. Excellent communication and organizational skills are essential. The company emphasizes a customer-centric approach and values candidates who can adapt to different situations.