Store Floor Leader: KPI-Driven Customer Experience

TFG (The Foschini Group); KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in KwaZulu-Natal is seeking an experienced store manager to lead a team and ensure operational excellence. The ideal candidate will have a Matric certificate, minimum 3 years in retail with at least 1 year in a leadership position. Key responsibilities include supporting the store management team, driving performance through KPIs, and maintaining high standards of customer service. This role demands strong organizational and communication skills and a flexible schedule to meet business needs.

Qualifications

• Minimum 3 years retail experience with 1 year in a leadership role.
• Ability to work independently and manage multiple tasks.
• Demonstrated urgency and adaptability to customer needs.

Responsibilities

• Support store management and lead the store team effectively.
• Execute operational excellence with a customer-centric mindset.
• Drive performance through store KPIs like turnover and new accounts.

Skills

Retail experience

Leadership abilities

Communication skills

Customer satisfaction focus

Organizational skills

Education

Matric certificate

Job description

A leading retail company in KwaZulu-Natal is seeking an experienced store manager to lead a team and ensure operational excellence. The ideal candidate will have a Matric certificate, minimum 3 years in retail with at least 1 year in a leadership position. Key responsibilities include supporting the store management team, driving performance through KPIs, and maintaining high standards of customer service. This role demands strong organizational and communication skills and a flexible schedule to meet business needs.