Sr. Delivery Partner Manager, ZA

Amazon Commercial Services (South Africa) (Pty) Ltd; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A global e-commerce leader is seeking a Delivery Partner Manager to oversee DSP relationships in South Africa. The ideal candidate will have over 5 years of experience in stakeholder management and data analysis. Responsibilities include coaching business owners on operational excellence and ensuring compliance with safety standards. This position involves travel and collaboration with a diverse team to drive optimal performance in logistics operations, contributing to the company's sustainability goals. Join a company committed to diversity and innovation.

Qualifications

• 5+ years experience building strategic relationships with stakeholders.
• Experience analyzing data and best practices to assess performance drivers.

Responsibilities

• Partner with 25-30 DSP owners across South Africa.
• Work closely to set strategy and drive key performance metrics.
• Support owners by removing obstacles at network level.

Skills

Data analysis

Stakeholder management

Collaboration

Problem-solving

Education

Bachelor's degree

Job description

Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon’s sustainability goals?

Equal parts advisor and operating partner, Amazon’s team of Delivery Partner Managers and Senior Managers assists and guides our Amazon DSPs (Delivery Service Partner) business owners as they build and grow successful middle-mile businesses during a transformational time.

Key Job Responsibilities

• Partner with 25‑30 DSP owners across South Africa, including entrepreneurs with no background in the logistics industry and seasoned logistics carriers.
• Work closely with a portfolio of owners at different stages to set strategy, drive accountability, engagement, and motivate and track key performance metrics.
• Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.
• Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.
• As Lead, analyze problems, discover insights, deliver recommendations and drive change both internally and externally.
• Collaborate frequently with a range of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, Fleet, and Network Health.
• Support owners by facilitating and executing Monitoring and Enforcement Policies (MEP) and building two‑way feedback channels with OTR teams, DSPs and WW/EU Product and Strategy.
• Work flexibly and travel between multiple sites to engage with business owners weekly.

A Day in the Life

• Safety: Partner with OTR Safety and OTR Regional Managers to ensure business safety compliance.
• Performance: Guide owners to scale their business and manage operational issues, ensuring resources are in place to ramp‑up operations and prepare for peak periods.
• Performance: Support owners as they onboard to the program and prepare to launch (net new launch only).
• Performance: Coach and ensure effective upskilling and utilisation of AMZL tools.
• Performance: Deep dive to identify customer metric improvement opportunities.
• Performance: Champion the consistent application of Last Mile processes within Delivery Stations – challenge UTR processes that impact OTR.
• Performance: Coach business owners to run compliant, safe and high‑performing companies (SLS metric deep dive).
• Experience: Identify workflow inefficiencies and formulate and implement operational improvements at the network level and improve the individual DSP owner experience.
• Experience: Develop the relationship between Amazon and our DSP partners (DSP sentiment improvements).
• Experience: Align communication with DSP business owners following close collaboration with OTR partners.
• General: Be the voice of the DSP within and represent them within the AMZL business.
• Experience: Improve driver standards to protect brand image.
• Capacity Management: Work with DSPs to deliver effective ramp plans and pipeline goals ensuring driver supply meets peak volume demands.

Basic Qualifications

• Experience analyzing data and best practices to assess performance drivers.
• Bachelor's degree.
• 5+ years experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions.

Preferred Qualifications

• Experience influencing internal and external stakeholders.

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.