Specialist : Fraud Solutions

Absa Group Limited; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A major financial institution in Johannesburg is seeking a Specialist in Fraud Solutions to manage and investigate fraud incidents. The role involves screening alerts, conducting investigations, and ensuring compliance with regulatory standards. The ideal candidate holds a diploma in Risk Management and possesses strong analytical and communication skills. Join a team committed to preventing fraud and protecting customers. This position offers opportunities for professional growth and engagement in a fast-paced environment.

Responsibilities

• Screen incoming fraud alerts and analyze risk.
• Block channels to prevent further fraud losses.
• Investigate accounts flagged for suspicious activity.
• Provide superior customer service through direct interactions.
• Communicate fraud trends to team leaders.
• Conduct proactive fraud investigations and document findings.

Skills

Risk assessment

Fraud detection techniques

Investigative skills

Data analysis

Customer service

Communication

Education

National Diplomas and Advanced Certificates: Risk Management

Job description

Job title : Specialist : Fraud Solutions

Job Location : Gauteng, Johannesburg

Deadline : January 19, 2026

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Job Description

Accountability : Operations Management (65%)

• Screening incoming fraud alerts against known fraud indicators and other risk factors.
• Using telephonic interviewing techniques, in order to determine risk.
• Where fraud is confirmed block the channel to prevent further transactions and losses.
• Record actions taken on fraud systems and relevant banking systems.
• For customers not contactable, analyse / evaluate the information at hand, make a decision to block the account as per policy and procedure.
• Investigate suspicious accounts received from Product business.
• Provide superior customer service to customers through various contacts made during the course of work performed.
• Communicate new fraud trends to team Leaders and Managers for further action.
• Investigation of fraud incidents and collection of evidence and case development.
• Properly documenting and maintaining chain of custody for evidence.
• Appropriately managing cases through investigation, customer and business interaction and eventual resolution and closure.
• Conducting proactive fraud investigations resulting in the identification of issues and the reporting of findings and remediation recommendations to the appropriate business owners.
• Apply a variety of investigative tools and methodologies to support the investigation to determine root cause analysis.
• Identifying inefficiencies in internal controls and applications that could result in potential fraud.
• Assume additional duties as required by the Fraud Manager from time to time.
• Ensure that Product Write-offs / Net losses match with GL accounts.
• Perform STIGG report out on all Fraud losses and fraud types.
• Source information from different data warehouses, data marts, manual systems and on-line system given the business requirement
• Conduct integrity checks both when extracting data developing reports.
• Present the outcome of the analysis to the business for decision making

Accountability : Change management (10%)

• Assist in enhancing operating systems for optimal results.
• Deliver professional communication and foster awareness regarding financial crime and fraud trends
• Act as the Subject Matter Expert on the content of the procedures, processes and investigation methodologies in the business.
• Participate in change meetings to contribute to new process designs.Take over processes when projects become business as usual (BAU)

Accountability : Risk and Control (15%)

• Take accountability for all risk events and the delivery of specified and agreed upon controls.
• Reporting of a risk and controls that ensures compliance.
• Keep abreast with compliance and regulatory requirements and liaise with all relevant stakeholders internally and externally in the organization to accurately execute and adhere to the rules and regulations.
• Whilst executing maintain an effective Quality Assurance environment
• Adhere to Organisational circulars, policies, business standards and other communications that impact the operation of the business unit.
• Ensure that reconciliations totals are balancing against GL Fraud and forgeries values .Reconciled General Ledger write-offs and ensure correct entries have been process in terms of regulatory compliance.Ensure that all TC40 / SAFE warnings, rejects and Data Accuracy Ad-hoc Detail report information are corrected and Data Elements are compliant.
• Check all existing and new reports for accuracy and data integrity

Accountability : Stakeholder Management (10%)

• Work closely and collaboratively with the members of the Investigations Units within the bank and other financial institutions.
• Develop and enhance networks and build relationships to align the team objectives with business partners within the organisation as well as strategic stakeholders.
• Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of processes and procedures, schemes and understanding of relevant regulatory requirements.
• Support the person in the area responsible for service level agreement by providing input on the operational reporting requirements from the business.

Education

• National Diplomas and Advanced Certificates : Risk Management

End Date : December 26, 2025

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