Specialist Adjuster : Heavy Commercial Claims -Cpt

Santam Insurance; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance company in Cape Town seeks a Field Assessor for Heavy Commercial Vehicle claims. The role involves investigating, negotiating settlements, and managing claims efficiently. Successful candidates will have a mechanical diploma and three years' experience in similar claims. Join a diverse team committed to providing transformative insurance solutions.

Qualifications

• At least three years of extensive experience in all types of Heavy Commercial Vehicle claims.
• VDQGBSA Membership advantageous.
• Technical skills obtained through training and courses in Heavy Haulage advantageous.

Responsibilities

• Determine the quantum and merit of segmented motor claims by performing investigations.
• Negotiate settlement of claims within a delegated threshold.
• Generate claims report and communicate the outcome with client and intermediary.

Skills

System thinking

Business acumen

Good communication (verbal & written)

Computer literate

Education

Matric / Grade 12

Diploma or Certificate in Mechanical related studies or Automotive

Job description

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Find your perfect role at Santam

A position has become available for a Field Assessor, Heavy Commercial Vehicle (HCV) claims.

The position will be based in the Motor Claims department in Bellville.

The candidate will be expected to work from and in Western Cape and neighbouring regions.

WHAT WILL YOU DO?

Determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss party, negotiating with clients, intermediaries and service providers.

Negotiate settlement of claims within a delegated threshold and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

Quote and assess damage against a provided or requested quotation.

Decide whether to replace or repair part.

Identify and use aftermarket spares when vehicle warranty has expired.

Refer to expert if required.

Generate claims report and communicate the outcome with client and intermediary.

Determine market value of vehicle for settlement (valuation).

Establish outstanding finance details, release settlements and documents for salvage management.

Authorize for repair, cash settlement, replace or write-off.

Complete investigative / merit report.

Make notes on claims systems, process claims and upload documents.

Load the order amendments.

Sign off the Final Repair Calculation (FRC).

Post claims to care.

Handle complaints, queries and interactions with clients, intermediaries, service providers, internal stakeholders, relationship managers, claims committee and options from underwriters.

Accountable for managing all Heavy haulage Motor type claims (Trucks, Trailers, Agriculture equipment, etc.).

QUALIFICATIONS AND EXPERIENCE

Matric / Grade 12.

VDQGBSA Membership advantageous.

Diploma or Certificate in Mechanical related studies or Automotive / equivalent Mechanical or Automotive Body Repair Qualification (e.g., Qualified Panel Beater, Diesel Mechanic, etc.).

At least three years of extensive experience in all types of Heavy Commercial Vehicle claims.

Product training and knowledge in Liability / Defective Workmanship advantageous.

Technical skills obtained through training and courses in Heavy Haulage advantageous.

SKILLS

System thinking.

Business acumen.

Good communication (verbal & written).

Must be computer literate.

WHO WE ARE

Santam is the market leader in the general insurance industry in Southern Africa.

As a large, diversified, and expanding company, we are committed to transformation and growth.

While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top companies listed on the JSE.

Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected.

Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging.

As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities.

We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that's shaping the future of insurance.

This is Freedom!

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