Spanish speaking Customer Support Agent job – Highly competitive salary + benefits – Cape Town,[...]

Language Recruiters; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A dynamic international recruitment firm in Cape Town is seeking a Spanish speaking Customer Support Agent. You will provide exceptional service to Spanish-speaking customers through various communication channels. The ideal candidate is fluent in Spanish and has strong interpersonal skills. This role offers the opportunity to grow your career in a vibrant city with a superb lifestyle.

Qualifications

• Fluency in Spanish, both spoken and written.
• Previous experience in a customer service role is a plus.
• Tech-savvy and comfortable navigating digital platforms.

Responsibilities

• Assist Spanish-speaking customers via email, phone, and live chat.
• Provide accurate and timely solutions to customer queries.
• Document interactions and maintain detailed case records.

Skills

Fluency in Spanish

Strong command of English

Excellent communication skills

Problem-solving mindset

Tech-savvy

Job description

Overview

Fluent in Spanish? Dreaming of a role where you can work, grow, and live by the ocean?

Join a dynamic international team in Cape Town, South Africa as a Spanish speaking Customer Support Agent. This is your opportunity to combine your language skills with a rewarding career in a city that’s known for its scenic beauty, vibrant culture, and world-class lifestyle.

As a Spanish speaker, you’ll play a key role in delivering exceptional service to customers around the world – making their experience smooth, supportive, and satisfying at every touchpoint. Whether you’re handling general queries, account assistance, or guiding customers through platform features, you’ll be part of a team that puts people first.

Your key job responsibilities as the Spanish speaking Customer Support Agent in Cape Town, South Africa:

Responsibilities

• Assist Spanish-speaking customers via email, phone, and live chat with professionalism and empathy
• Provide accurate and timely solutions to customer queries relating to accounts, payments, and general support
• Document interactions, escalate complex cases when needed, and maintain detailed case records
• Stay updated on company products, services, and promotions to offer relevant and helpful assistance
• Ensure customer satisfaction by delivering service that is clear, supportive, and solutions-focused

Requirements

• Fluency in Spanish, both spoken and written
• Strong command of English for internal communication
• Previous experience in a customer service or client-facing role is a plus
• Excellent communication and interpersonal skills
• A problem-solving mindset and the ability to remain calm under pressure
• Tech-savvy and comfortable navigating digital platforms and systems
• Flexibility to work shifts, including evenings, weekends, and public holidays
• A positive attitude and a genuine passion for helping people

How to apply

Whether you’re based in Cape Town or ready to relocate, this role offers the chance to grow your international career while enjoying all the benefits of life in one of the most exciting cities on the continent—from seaside sunsets to world-class cuisine. If you meet the above requirements for this Spanish speaking Customer Support Agent job in Cape Town, South Africa, we’d love to hear from you! Please send your CV to [e-mail] today.