Spanish speaking Customer Experience Agent job – Competitive salary + benefits – Cape Town, Sou[...]

Language Recruiters; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Join a dynamic team as a Spanish speaking Customer Experience Agent in Cape Town! This role involves engaging with Spanish customers to provide exceptional support via various communication channels. The ideal candidate is fluent in Spanish and English, has a friendly demeanor, and enjoys problem-solving in a fast-paced environment.

Qualifications

• Fluent in Spanish (spoken and written) and proficient in English.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.

Responsibilities

• Engage with Spanish speaking customers via chat, phone, or email.
• Deliver efficient and personalised support with a friendly tone.
• Collaborate with other departments to resolve customer issues in a timely manner.

Skills

Communication

Problem Solving

Teamwork

Job description

Do you have a passion for people and a flair for the Spanish language? We’re on the lookout for a Spanish speaking Customer Experience Agent to join a fun and supportive team in Cape Town, South Africa. Whether it’s solving issues, sharing product knowledge, or making someone’s day just a little easier, you’ll be the voice that brings clarity and warmth to every interaction. Sound like your kind of vibe? Apply today!

Your key job responsibilities as the Spanish speaking Customer Experience Agent in Cape Town, South Africa:

• Engage with Spanish speaking customers via chat, phone, or email to address queries, complaints, or feedback.
• Deliver efficient and personalised support with a professional yet friendly tone.
• Collaborate with other departments to resolve customer issues in a timely manner.
• Track and log customer interactions accurately in the system.
• Continuously update your knowledge on products and services.
• Gather feedback from customers and suggest improvements to the customer experience.
• Work in shifts as required, including weekends and holidays.

Requirements for this Spanish speaking Customer Experience Agent job in Cape Town, South Africa:

• Must be fluent in Spanish, both spoken and written.
• Proficiency in English is a must.
• Previous customer support experience is beneficial but not essential.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Calm and positive approach when handling customer issues.
• Flexible with work hours and comfortable in a fast-paced environment.

If you meet the above requirements for this Spanish speaking Customer Experience Agent job in Cape Town, South Africa, we would like to hear from you! Please send your CV through to [e-mail] today! If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.

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