Spa Therapist

MORE - Luxury Hotels & Lodges in Southern Africa; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hospitality brand is seeking a qualified spa therapist to deliver exceptional spa and wellness services ensuring guest satisfaction in a luxurious setting. Candidates should possess strong customer service skills and a recognized Spa or Beauty Therapy qualification. Previous experience in a high-end spa environment is advantageous. The role involves managing bookings, performing treatments, and maintaining spa standards. The ideal candidate will be proactive, adaptable, and a committed team player.

Qualifications

• Previous experience in a luxury hospitality spa environment is highly advantageous.
• Familiarity with in-room spa equipment and guest amenities.
• Knowledge of Cape Cadogan's offerings and guest experience philosophy.

Responsibilities

• Deliver spa and wellness services ensuring guest comfort and satisfaction.
• Perform treatments and product sales to high standards of hygiene.
• Manage bookings and maintain accurate client records.
• Promote spa services to guests during interactions.
• Maintain spa equipment and inventory effectively.

Skills

Exceptional customer service skills

Strong understanding of hygiene and safety procedures

Excellent time management skills

Proactive and adaptable approach

Team player with positive attitude

Knowledge of TheraVine and Africology products

Education

Recognized Spa or Beauty Therapy Qualification

Job description

Purpose of the Role

To deliver a variety of spa and wellness services in a serene, luxurious environment, ensuring guest comfort, safety, and satisfaction. The role includes maintaining spa equipment and product inventory, responding to guest needs with professionalism and warmth, and contributing to the overall guest experience in line with The Cape Cadogan’s standards.

Key Focus Areas

• Uphold the Africology and Cape Cadogan Spa philosophy in all daily operations, as trained.
• Perform treatments and product sales to the highest standards of hygiene, professionalism, and guest care.
• Provide expert consultations, skin analysis, skincare treatments, and bodywork including massage therapies.
• Assist in evaluating and improving spa processes and product offerings.
• Manage bookings, appointments, and maintain accurate client records.
• Offer informed advice on cosmetic and wellness product purchases.
• Follow stock control procedures and ensure spa inventory is well‑maintained.
• Ensure accurate and timely billing for spa services, adhering to hotel administrative procedures.
• Participate in daily briefings and regular strategy meetings with management.
• Promote spa services by engaging with guests in public areas and during mealtimes when appropriate.
• Maintain all spa equipment and report any faults promptly to management.

Qualifications & Skills Required

• Recognized Spa or Beauty Therapy Qualification.
• Previous experience in a luxury hospitality spa environment is highly advantageous.
• Knowledge of TheraVine, TheraNaka, and Africology products and protocols.
• Strong understanding of hygiene and safety procedures.
• Exceptional customer service skills in a high‑end setting.
• Familiarity with in‑room spa equipment and guest amenities.
• Knowledge of Cape Cadogan’s offerings and guest experience philosophy.
• Excellent time management, interpersonal, and problem‑solving skills.
• Proactive, creative, and adaptable approach to guest needs.
• Loyal, committed, and flexible team player.

Maximizing Your Impact as a Member of the More Family Collection

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self‑discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives.

Our Values Guide Our Behaviours and How We Act, and They Help Us Find the Right Partnerships for Growth:

Be AWARE (the “thoughtful” value)

• Eyes and ears open
• Arrive ready
• Be human

Respond GENEROUSLY (the “more” value)

• Always respond
• Give more, do more
• Have a mindset of abundance

Strength in DIVERSITY (the “family” value)

• Act in harmony
• Work together
• Act inclusively

Make it BETTER (the “continuous improvement” value)

• Positively influence
• Keep learning
• Own it