Spa Concierge & Guest Experience Specialist

Marriott Hotels Resorts; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hotel chain in Cape Town is seeking a front desk manager for its Spa. This role involves managing the reception area, overseeing guest experiences, and ensuring service excellence. Candidates should have relevant qualifications in Beauty Therapy and at least two years of experience in a similar environment. Strong communication skills and the ability to work under pressure are essential. The position requires flexibility with shifts and operational hours.

Qualifications

• Recognised qualification in Body, Skincare and Beauty Therapy.
• At least 2 years experience as a Receptionist in a Spa.
• Proficient in MS Office and Spa booking systems.

Responsibilities

• Manage front desk and reception area operations.
• Oversee guest arrivals and departures.
• Assist with Spa treatments when needed.

Skills

Planning and administrative skills

Communication skills

Problem-solving skills

Attention to detail

Customer service orientation

Education

Recognised qualification in Body, Skincare and Beauty Therapy

2 years experience in a similar role

2 years experience as a therapist

Tools

MS Office

Spa booking systems

Job description

A leading hotel chain in Cape Town is seeking a front desk manager for its Spa. This role involves managing the reception area, overseeing guest experiences, and ensuring service excellence. Candidates should have relevant qualifications in Beauty Therapy and at least two years of experience in a similar environment. Strong communication skills and the ability to work under pressure are essential. The position requires flexibility with shifts and operational hours.