Social Media Liaison: Customer Care & Engagement

Herotel Telecoms (Pty) Ltd; Potchefstroom; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading telecommunications company is seeking a Social Media Liaison in Potchefstroom. In this role, you will monitor customer interactions on social media, respond to queries, and assist with content scheduling. Ideal candidates will possess excellent communication skills, a customer-centric mindset, and a basic understanding of social media platforms. This position requires the ability to work evenings and weekends. Benefits include opportunities for growth in a dynamic environment.

Qualifications

• Fluency in English and local languages.
• Ability to remain calm and professional under pressure.
• Willingness to work shifts, including evenings and weekends.

Responsibilities

• Monitor and respond to customer queries on social media.
• Escalate technical issues to relevant internal teams.
• Assist in scheduling engaging content for campaigns.
• Track and report on social media engagement.

Skills

Excellent written and verbal communication skills

Customer-centric mindset

Interest in social media

Basic understanding of social media platforms

Basic computer skills

Experience in customer service

Attention to detail

Team player

Education

Matric (Grade 12) or equivalent

Short courses in social media management

Tools

Social media management tools like Meta Business Suite

Job description

A leading telecommunications company is seeking a Social Media Liaison in Potchefstroom. In this role, you will monitor customer interactions on social media, respond to queries, and assist with content scheduling. Ideal candidates will possess excellent communication skills, a customer-centric mindset, and a basic understanding of social media platforms. This position requires the ability to work evenings and weekends. Benefits include opportunities for growth in a dynamic environment.