Short Term Insurance Junior Complaints Specialist

Absa Group; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading African bank is looking for a dedicated individual to support complaints resolution and operational risk management in Johannesburg. The role involves logging complaints, providing proactive resolutions, and collating risk reports. Candidates should possess a Further Education and Training Certificate in Business or related fields. The bank is an equal opportunity employer committed to achieving diversity in its workforce.

Responsibilities

• Log all complaints on customer care process system and communicate reference number.
• Provide resolution to customers proactively.
• Assist in positioning Operational Risk within the business through trend reporting.
• Collate Operational Risk Reporting and ensure timely submission of reports.
• Provide ad-hoc reports to senior management as required.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To deliver support services in order to resolve complaints within the SLA framework in order to mitigate organisational reputational and financial risk through the execution of predefined objectives as per agreed standard operating procedures.

Job Description

Complaints Resolution support:

• Log all complaints on customer care process system, accurately and communicate the reference number allocated by CCP to the customer via the preferred method of communication.
• Provide resolution to customer via preference; ensure proactive action is taken to enhance positive experiences.

Create Operational Risk Management support:

• Assist relevant personnel and business areas with optimal positioning of Operational Risk within the business by creating awareness and understanding of operational risk by means of regular Operational risk trend reporting.

Operational risk reporting:

• Collate Operational Risk Reporting for the BU, ensuring that all reports are compiled and forwarded, when required.
• Compile various Operational Risk reports as and when required by Group Operational Risk, and implement and maintain management information systems to aid reporting.

Reporting for various Committees:

• Collate relevant reports and papers to committees.
• Where required, provide ad-hoc reports to senior management.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.