Shop Assistant / Cashier X2- Clicks Sunninghill

Clicks Group; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail company seeks a customer service representative to deliver excellent service at the point of sale. Your responsibilities include managing operations, maintaining accuracy during transactions, and promoting customer loyalty through the clubcard program. Applicants should have Grade 12 education and a strong customer orientation. A background in retail or FMCG is preferred. This is a permanent position based in Sandton, Gauteng, with opportunities for growth in a dynamic team environment.

Qualifications

• Basic maths calculations are essential.
• Understanding of retail/FMCG and merchandising principles is important.
• Knowledge of customer service excellence is required.

Responsibilities

• Execute operational activities efficiently at the point of sale.
• Maintain accuracy in scanning merchandise and collecting payments.
• Promote the Clicks' clubcard and enroll new members.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Job description

Listing reference: click_******
Listing status: Online
Apply by: 28 December ****

Position Summary

Industry: Wholesale & Retail Trade
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Sandton
Contract: Permanent
EE position: Yes

About Our Company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Description

Job Objectives

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills

• Planning and organising skills
• Problem‑solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies

Essential

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience

Minimum requirements

Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education

Essential

Grade 12

Desirable

Maths 50% and English 50% at Grade 12 level

#J-*****-Ljbffr