Shop Assistant

Clicks Group Limited; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail chain in Western Cape is looking for a Shop Assistant/Cashier to enhance customer service excellence in-store. The role demands efficient point of sale operations, strong cash handling skills, and the ability to promote clubcard memberships. Candidates should possess a retail background, basic math skills, and a customer-oriented mindset. This position offers a fantastic opportunity to kickstart a career in retail, ensuring customers leave feeling good and satisfied.

Qualifications

• Understanding of customer service excellence.
• Basic math’s calculations for cash management.
• Retail/FMCG background preferred.

Responsibilities

• Deliver excellence in customer service.
• Efficiently execute operational activities at the point of sale.
• Maintain high levels of accuracy while handling cash.

Skills

Basic math’s calculations

Retail/FMCG background

Understanding of stock management procedures

Knowledge of customer service excellence

Planning and organising skills

Problem-solving skills

Strong customer orientation

Following instructions and procedures

Job description

Listing reference: click_023373

Listing status: Under Review

Apply by: 29 January 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: Other: Matriculants/Graduate/No Experience

Location: Western Cape

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks' store for a Shop Assistant / Cashier who will report to the Store Manager. This is a fantastic opportunity to start a career in retail.

Job purpose:

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Qualifications and Experience:

Skills, Abilities and Job Related Knowledge:

• Basic math’s calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.

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