Shop Assistant

Signature Cosmetics; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading cosmetics retailer in South Africa is looking for a dedicated Sales Associate. The role involves creating a welcoming environment, driving sales through team motivation, and maintaining merchandising standards. A strong passion for cosmetics, customer service, and the ability to handle pressure are essential. Desired qualifications include a matric or equivalent and proficiency in email and Excel. Join our vibrant team to help customers enjoy their shopping experience!

Qualifications

• A passion for cosmetics, retail, and customer service.
• Strong ability to work in a high-pressure environment.
• Basic proficiency with email and Excel.

Responsibilities

• Create a welcoming and inspirational experience for customers.
• Drive sales by motivating and inspiring team members.
• Ensure visual merchandising standards are upheld.
• Maintain a clean and replenished sales floor.

Skills

Customer service orientation

Strong work ethic

Knowledge of beauty and skincare products

Effective communication

Ability to create a positive store environment

Education

Matric, grade 12 or equivalent certificate

Job description

RESPONSIBILITIES

• Create a welcoming, inspirational, and personalised experience for all customers
• Drive sales and turnover by motivating and inspiring the team members to achieve sales targets
• Ensure visual merchandising standards create a beautiful store experience
• Maintain a clean, neat, and tidy and fully replenished sales floor
• Ensure stock levels, stock losses and shrinkage are effectively managed
• Ensure all products are correctly priced with relevant Price stickers and /or signage
• Ensure that stock take, and cycle count variance reports are checked, variances are investigated, and stock shortages or unbalanced stock information is escalated to the Area Manager
• Ensure that point of sale and banking procedures are adhered to and raise any areas of concern with the Area Manager
• Ensure all store standards and operations policies and procedures are adhered to
• Effective execution of all operational activities within the store

REQUIREMENTS

• A matric, grade 12 or equivalent certificate
• A passion for cosmetics, retail, and customer service
• Knowledge of beauty and skincare products
• Strong customer service orientation
• A strong work ethic and hands‑on attitude
• Ability to work a flexible schedule to meet operational needs
• Basic proficiency with email and Excel
• Good communication skills
• Ability to remain calm and pleasant in pressurised situations
• Ability to stand for long periods of time
• Ability to demonstrate and promote products
• Ability to create a buzz in your store that will motivate your team and encourage customers to come back and purchase more