Sheltered Housing Assistant

We build homes for sale or rent across the country; East London; On-site; ZAR 26 000 - 30 000; Full time

Job summary

A leading housing association is seeking two Sheltered Housing Assistants to support residents aged 55 and over across Essex and London. You will provide guidance, maintain safety, and ensure high-quality housing services. Ideal candidates will have strong customer service skills and a proactive attitude. This full-time role includes excellent benefits, including annual leave and a pension plan.

Benefits

25 days Annual Leave

Bank Holidays

Westfield Health Cash Plan

Excellent pension plan

Paid volunteering days

Employee Assistance Programme

Qualifications

• Proven experience providing high‑quality service in a resident‑facing role.
• Interest or experience in health and safety procedures.
• A proactive well‑organised approach with the ability to manage a varied workload.
• Excellent written and verbal communication skills.
• A positive flexible attitude and the ability to work well within a team.

Responsibilities

• Act as the on‑site representative providing guidance to residents.
• Ensure resident and site safety by conducting regular health and safety inspections.
• Maintain accurate records of health and safety checks.
• Work as part of the Housing Management team to address anti‑social behaviour.

Skills

Customer Service Excellence

Health & Safety Awareness

Organisational Skills

Strong Communication Skills

Team Collaboration

Job description

Salary: 26775 per annum to 29280 per annum dependant on experience

Working Location: Schemes in Essex and London Boroughs of Havering and Redbridge

Persona: Site Based Worker - Contractual hours to be worked from allocated sites with ad hoc office attendance as required

Closing Date: 20th October 2025

Interview Date: 29th October 2025

Please click here for the role profile

Benefits Include: 25 days Annual Leave rising to 30 days with length of service Bank Holidays Westfield Health Cash Plan excellent pension plan and non‑contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme.

Role

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our L&Q Living Housing Management Team at L&Q:

• Do you take pride in creating safe supportive environments and delivering outstanding service
• Are you passionate about health safety and well‑being in residential communities

If so we have the perfect role where you can help make a meaningful difference in the lives of our residents.

We’re currently seeking two Sheltered Housing Assistants to become part of our dedicated Housing Management team. You’ll be working across our sheltered housing schemes in Havering Redbridge and Essex supporting residents aged 55 and over. As a key member of our Independent Living service you’ll help ensure residents feel safe, secure and empowered to live independently while delivering high‑quality housing management services.

If this sounds like you we would love for you to apply!

Your impact in the role:

• Resident Support and Customer Service: Act as the on‑site representative providing guidance to residents and acting as a key contact for their families and visitors. You’ll build meaningful relationships foster a welcoming environment and support new residents as they settle into the community.
• Health & Safety and Site Maintenance: Ensure resident and site safety by conducting regular health and safety inspections following fire safety procedures and monitoring the premises. You’ll report repairs, oversee general upkeep and work closely with contractors to ensure that communal areas and site facilities remain well‑maintained and secure.
• Administrative and Operational Efficiency: Maintain accurate records of health and safety checks, report incidents and repairs and use company systems to communicate effectively. You’ll contribute to smooth operations by managing documentation supporting policy implementation and keeping reception and entrance areas clean and welcoming.
• Collaborative Problem‑Solving: Work as part of the Housing Management team to address anti‑social behaviour, resolve tenancy concerns and elevate issues when necessary. You’ll contribute to the wider team’s success by collaborating on action plans and working closely with support teams in place.

What you’ll bring:

• Customer Service Excellence: Proven experience providing high‑quality service in a resident‑facing role handling sensitive issues with empathy and professionalism.
• Health & Safety Awareness: Interest or experience in health and safety procedures with an understanding of fire safety estate inspections and safe working practices.
• Organisational Skills: A proactive well‑organised approach with the ability to manage a varied workload and prioritise tasks effectively.
• Strong Communication Skills: Excellent written and verbal communication skills with the ability to connect with a diverse range of people and relay information clearly.
• Team Collaboration: A positive flexible attitude and the ability to work well within a team sharing information and collaborating to find effective solutions.
• Current driving licence and access to a vehicle which is registered for business use

DBS

For this post the successful candidate will need to apply for or be in possession of a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit

If you require any reasonable adjustments at any stage during this process stage please email

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and we’re proud to serve diverse communities across London the South East and North West of England.

At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we’re recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

LQL

L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.

Key Skills
Arabic Speaking, Marketing & Promotions, Access Control System, Apache Tomcat, BI, Back Office
Employment Type: Full‑Time
Experience: years
Vacancy: 1

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