Shared Service Centre Manager M/F (2025-9311)

AGL Groupe; South Africa; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A logistics and HR services firm in Johannesburg is looking for a Human Resources Management Shared Service Centre Manager to manage HR processes for Southern Africa. Responsibilities include overseeing HR administration, ensuring compliance with statutory requirements, and managing remuneration policies. Candidates should have a bachelor's degree and strong skills in MS Excel and administration. The role offers an opportunity to make impactful decisions in a dynamic environment.

Benefits

Comprehensive benefits package

Career development opportunities

Qualifications

• Proven ability to deal with a variety of stakeholders.
• Proven ability to organize large volumes of work.
• Demonstrated ability to develop standard operating procedures.

Responsibilities

• Define, implement, and manage HR administrative processes.
• Oversee employee file maintenance and audits.
• Ensure accurate payroll timelines and communication.

Skills

Advanced MS Excel with a focus on V-lookups and Pivots

Excellent administration skills

Strong planning abilities

Proven stakeholder management

Education

Bachelor's degree or equivalent qualification

Tools

MS Word

Visio

Job description

With the group’s expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end‑to‑end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.

AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing and distribution activities for many multinational companies.

Job Title

HUMAN RESOURCES MANAGEMENT Shared Service Centre Manager M/F

Contract Type

PERMANENT

Job Location

Africa, South Africa, JOHANNESBURG

Working Hours

Full time

Mission Description

The core responsibility of the HR Shared Services Centre Manager is to define, implement and manage strong administrative processes and procedures to ensure the effective management of back‑office HR Administration for all entities in the Southern African Cluster and all AGL entities in South Africa (SAREG Scope). Under the general supervision of the Managing Director – Southern Africa and the Human Resources Director EAREG – SAREG – MESA, the HR Shared Service Centre Manager will be required to manage the general HR support provided to the HRM and HRD. This role will be responsible for the consolidation of information for all HQ reporting requirements regarding HR for the above entities and ensure the maintenance of all local HR data and reporting systems to ensure statutory reporting is accurate and on time.

• Ensure accurate implementation and maintenance of the AGL Community data platform as well as Sage VIP Premier recordkeeping for all relevant entities
• Maintain all employment contract templates and relevant take‑on process documentation to ensure efficient employee take‑on and engagement
• Design and implement a well‑governed employee file process which includes an electronic filing system
• Oversee regular file audits to ensure all documentation is relevant and up‑to‑date
• Initiate issuing of employment contracts / transfers / promotions upon receipt of approved SESAME files
• Ensure the non‑nationals report is tracked and accurately updated monthly, and proactively communicate to the HRM / HRD and the employee of any permit requirements and/or expiry dates
• Ensure all acknowledgment letters (for declarations, charters etc.) are accurately tracked, filed, and reported to HR stakeholders at regular intervals and, where required, Bolloré HQ / Regional Compliance reporting updated and provided
• Maintain organograms for all entities to ensure all employee changes are recorded and accurate
• Ensure adherence to payroll timelines ensuring that all staff movements are communicated timeously according to a consistent process
• Share updated organograms to the EXCO teams of each respective business unit within the second week of each month
• Assist the HRBP's with the planning and coordinating of Employee Relation events (e.g., Wellness Days)
• Manage the preparation for audits in conjunction with the wider HR and payroll teams
• Provide monthly management reporting & statistics to all HR Managers/Business Partners to aid effective decision‑making and tracking
• Work closely with the payroll team to ensure all necessary data are accurately captured on VIP
• Ensure alignment with finance and payroll on the movement of staff and accurate updating of cost centres
• Ensure an effective induction process is followed according to Bolloré Group standard, which includes scrutinising the induction/onboarding process (including the induction pack) and implementing improvements

Profile

REMUNERATION & BENEFITS MANAGEMENT:

• Ensure the ICHOR movement document is frequently and accurately updated and/or design alternative recordkeeping mechanism in conjunction with payroll to ensure adequate preparation for the budget period
• Lead the process to collaborate with HR stakeholders for input in the preparation of relevant budget files and documents to ensure consolidated responses are available for review at SAREG level
• Maintain and implement remuneration policies related to mobile phones and data cards in line with AGL Group policy
• Monitor and report on usage for e‑tags and fuel cards to ensure effective cost management
• Oversee the statutory requirements, administration, and query resolution related to the Pension Fund; Medical Insurance, Group Life, and Funeral Fund insurances for all entities
• Work closely with the SAREG HR Director to ensure alignment of benefits across entities
• Ensure ESS leave reports are monitored and analysed to provide reports to HR stakeholders
• Oversee the management of leave administration on a monthly basis in conjunction with payroll, and escalated any potential problems to the HRBP (sick, maternity, paternity leave etc.)
• Ensure UIF processes for maternity, paternity leave, and redundancies are adequately managed
• Effectively support all § 189 and/or § 197 processes from an administrative point of view
• Oversee both internal and external benchmarking exercises as well as remuneration surveys as initiated by AGL Group
• Ensure the Remuneration & Benefits Officer works closely with the SAREG HRIS & Remuneration office to ensure enforcement of AGL policy and guidelines

Minimum Education and Experience Requirements

• Bachelor level degree / equivalent qualification (advantageous)
• Proven ability to deal with a variety of stakeholders
• Proven ability to organise large volumes of work
• Demonstrated ability to develop standard operating procedures and implement & monitor the same
• Advanced MS Excel with strong focus on working knowledge of V‑lookups and Pivots
• Working knowledge of Visio will be a distinct advantage
• Advanced MS Word skills to develop and maintain templates
• Excellent administration skills and attention to detail
• Strong planning and