Service Technician

Sydsen; Midrand; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A technology solutions company in Midrand is seeking a skilled Service Technician. This role involves installations, service, and maintenance of equipment while ensuring strong customer relationships and contributing to overall branch growth. Applicants should have technical knowledge in electrical and plumbing, along with good interpersonal skills. The position is critical for maintaining customer satisfaction and services.

Qualifications

• Grade 12 with relevant tertiary qualification is an advantage.
• Experience in electrical and plumbing is important.
• Strong communication skills are essential.

Responsibilities

• Install equipment at customer premises and conduct routine service calls.
• Service and maintain equipment to company standards.
• Identify customer needs and recommend solutions.

Skills

Technical knowledge with experience in electrical and plumbing

Strong interpersonal and communication skills

Ability to handle technical selling and report writing

Organized, detail-oriented, and system-driven

High level of integrity, trustworthiness, and accountability

Education

Grade 12 (Matric); relevant tertiary qualification advantageous

Job description

Our client is seeking a skilled and motivated Service Technician to join their Midrand. This is an important role that combines technical expertise, customer service, and business support. The successful candidate will be responsible for installations, service, and maintenance of equipment, while also ensuring strong customer relationships and contributing to overall branch growth.

Responsibilities

• Receive and review installation requests, requisition and collect equipment.
• Install equipment at customer premises, ensuring Proof of Delivery and Loan Agreements are signed.
• Conduct routine service calls, scheduled maintenance, and attend to emergency callouts promptly.
• Service and maintain equipment to company standards, arranging repairs when necessary.
• Complete and submit accurate Service Reports.
• Maintain regular contact with existing customers to strengthen relationships.
• Identify customer needs, recommend solutions, and liaise with Telesales for order placement.
• Perform product demonstrations and update customers on new products, promotions, and pricing.
• Prepare and submit weekly work plans, keeping customer records updated in the system.
• Monitor industry trends and competitor activities, providing feedback to management.
• Foster strong internal communication and collaboration between departments.
• Perform any additional duties reasonably expected of the role.

Qualifications

• Grade 12 (Matric); relevant tertiary qualification advantageous
• Technical knowledge with experience in electrical and plumbing
• Strong interpersonal and communication skills
• Ability to handle technical selling and report writing
• Organized, detail-oriented, and system-driven
• High level of integrity, trustworthiness, and accountability
• Able to work under pressure and meet deadlines

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