Service Supervisor Field Service Global Grade 10

Barloworld Equipment; Polokwane; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading equipment company in Polokwane is seeking an experienced Mechanic General to manage team performance and ensure compliance with quality standards. Candidates should have a minimum of 6 years’ experience, be Trade Test qualified, and possess strong troubleshooting skills. This role involves financial reporting and leadership responsibilities. A competitive salary and growth opportunities are offered.

Qualifications

• Minimum of 6 years’ experience as Mechanic General.
• Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines.
• Good technical report writing skills.

Responsibilities

• Achievement of cost centre financial targets.
• Ensure effective communication between team and management.
• Apply warranty policies and procedures.

Skills

Troubleshooting

Communication

Leadership

Education

Grade 12

Trade Test qualified

Tools

Caterpillar machines

Job description

Key Output

• Achievement of cost centre financial targets and Key Performance Indicators
• Resolve internal customer queries
• Effective control of cost centre expenses and WIP
• Ensure effective communication between team and management
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
• Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations
• Ensure outputs of service audits are achieved
• Apply Barloworld Equipment leadership philosophy
• Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)
• Competency development of team – one our training
• On the job supervision – safety of team
• Reporting of team Key Performance Indicators and prospects
• Take ownership and manage all 2.6.1 appointment responsibilities
  
  

Qualification, Experience And Competencies

• Grade12
• Minimum of 6 years’ experience as Mechanic General
• Trade Test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic)
• Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines.
• Well imbedded machine specific technical knowledge and skills.
• Sound interpersonal and communication skills.
• Good technical report writing skills.
• Basic business and financial understanding.
• Computer literate and good business writing knowledge.
• Good and experiences on Caterpillar machine and product knowledge.
• Able to achieve results through utilizing talent in team;
• Leadership;
• Sound knowledge of job costing and administration;
• Sound understanding of Warranty policies & procedures;