Service Planner Field Service Global Grade 09

Barloworld Equipment (Pty) Ltd; Middelburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading equipment service provider in Middelburg is seeking a qualified technician to manage service operations. Responsibilities include achieving financial targets, resolving customer queries, and ensuring compliance with quality standards. Ideal candidates will possess trade qualifications, strong technical writing skills, and a good understanding of Caterpillar products. This role requires effective communication within teams and a commitment to service excellence.

Qualifications

• Achieve cost centre financial targets and KPIs.
• Resolve internal customer queries.
• Ensure service work complies with quality standards.

Responsibilities

• Control cost centre expenses and WIP.
• Communicate effectively between team and management.
• Apply warranty policies and procedures.

Skills

Interpersonal skills

Technical report writing

Computer literacy

Business writing

Caterpillar product knowledge

Education

Grade 12/N3

Trade Test in relevant trade

Job description

Key Outputs

• Achievement of cost centre financial targets and Key Performance Indicators
• Resolve internal customer queries
• Effective control of cost centre expenses and WIP
• Ensure effective communication between team and management
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
• Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations
• Ensure outputs of service audits are achieved
• Reporting of team Key Performance Indicators and prospects

Qualification, Experience and Competencies

• Grade12/N3
• Trade Test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic) post apprenticeship or learn ship experience.
• Well imbedded machine specific technical knowledge and skills.
• Sound interpersonal and communication skills.
• Good technical report writing skills.
• Basic business and financial understanding.
• Computer literate and good business writing knowledge.
• Good and experiences on Caterpillar machine and product knowledge