Service Management Analyst : Servicenow & Automation Lead

Arup; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global engineering firm is seeking a Service Management Analyst in Durban to innovate service management solutions using ServiceNow. The ideal candidate will analyze service needs, design processes, and collaborate with stakeholders for automation opportunities. Experience with service management platforms and agile development is preferred. This role offers a competitive benefits package that supports health, wellbeing, and career development.

Benefits

Competitive benefits package

Support for health and wellbeing

Career development opportunities

Qualifications

• Proven experience in service management solutions.
• Ability to analyze service needs and design processes.
• Experience in collaborating with stakeholders for automation.

Responsibilities

• Innovate service management solutions using ServiceNow.
• Analyze service needs and design processes.
• Collaborate with stakeholders for automation opportunities.

Skills

Experience with service management platforms

Agile development

Tools

ServiceNow

Job description

A global engineering firm is seeking a Service Management Analyst in Durban to innovate service management solutions using ServiceNow.

This role involves analyzing service needs, designing processes, and collaborating with stakeholders for automation opportunities.

Ideal candidates have experience with service management platforms and agile development.

The company offers a competitive benefits package supporting health, wellbeing, and career development.