Service Desk Agent

iOCO Pty Ltd; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading IT services company in Cape Town is searching for a Jnr Service Desk Engineer. The ideal candidate will bring IT expertise, strong relationship-building skills, and a proactive mindset to a dynamic environment. Responsibilities include supporting IT functions and working collaboratively in a team. The role requires higher professional education, fluency in English, and 2-4 years of relevant work experience. Candidates should demonstrate strong analytical skills and a desire to learn and develop.

Qualifications

• 2-4 years of work experience in a similar role.
• Excellent analytical and abstract reasoning skills.
• Organized and structured way of working.

Skills

Building strong relationships

Teamwork

Database knowledge

Proactive working

Analytical skills

Fluency in English

Education

Higher professional education

Job description

We are searching for a Jnr Service Desk Engineer to join our team in Cape Town. Bring your IT expertise, strong relationship-building skills, and a proactive mindset to a dynamic environment.

Requirements

• Higher professional education
• Ability to building strong relationships with others and desire to work in a team environment
• Knowledge of databases and IT systems
• 2-4 years of work experience
• Understanding Finance is a plus
• Fluent in English
• Pro-active worker, hands on mentality
• Works well in changing environment
• Excellent analytical and abstract reasoning skills
• Organized and structure way of working
• Being able to communicate with all levels in the organization
• Improvement focussedSystematic / eye for detail
• Good sense of humour
• Eager to learn and develop