Service Delivery Lead

Isilumko Staffing (Jhb); Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A staffing agency in Johannesburg seeks a professional to lead and coordinate the delivery of compliance solutions. The ideal candidate has over 5 years of experience in service delivery or project management and holds a Bachelor's degree. Responsibilities include ensuring service quality, managing risks, and building client relationships. Strong knowledge of B-BBEE Codes and Employment Equity legislation is a plus.

Qualifications

• 5+ years in service delivery, client success, or project management.
• Advantageous experience in B-BBEE, HR compliance, SaaS, or professional services.
• Strong knowledge of B-BBEE Codes and Employment Equity legislation.

Responsibilities

• Lead and coordinate delivery of contracted compliance solutions.
• Ensure services meet SLAs and quality standards.
• Manage risks, resolve issues swiftly, and maintain accurate project records.
• Build trusted client relationships and lead regular service reviews.
• Oversee multi-disciplinary delivery teams and foster a high-performance culture.
• Develop SOPs, implement quality controls, and drive process improvements.
• Ensure compliance with BEE codes and legislation.

Skills

Service delivery

Client success

Project management

Risk management

Relationship building

Education

Bachelor’s degree in business management or related field

Job description

Key Responsibilities

• Lead and coordinate delivery of contracted compliance solutions.
• Ensure services (SaaS, training, advisory, support) meet SLAs and quality standards.
• Manage risks, resolve issues swiftly, and maintain accurate project records.
• Build trusted client relationships and lead regular service reviews.
• Oversee multi-disciplinary delivery teams and foster a high-performance culture.
• Develop SOPs, implement quality controls, and drive process improvements.
• Ensure compliance with BEE codes, Employment Equity legislation, and POPIA.
• Prepare performance reports and present insights to senior management.

Experience

• Bachelor’s degree in business management, Project Management, or related field.
• 5+ years in service delivery, client success, or project management.
• Advantageous : experience in B-BBEE, HR compliance, SaaS, or professional services.
• Strong knowledge of B-BBEE Codes and Employment Equity legislation.