Service Coordinator

LMP RECRUIT; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A recruitment company in Johannesburg is seeking a service coordinator with a Grade 12 education and 5 years of experience, preferably in the Compressed Air industry. The role involves managing technicians, handling service-related calls, and using software tools like GoCanvas and Sage Business for job management. Strong technical skills and computer literacy are essential for success in this position.

Qualifications

• 5 years of experience in the Compressed Air industry.
• Excellent ability to manage technicians.

Responsibilities

• Handle incoming service-related calls.
• Book service jobs and coordinate between parties.
• Manage job cards and service software.

Skills

Technical mindset

Computer literacy

Management of technicians

Education

Grade 12

Tools

GoCanvas

Bluewave

Sage Business

Job description

Grade 12 coupled with 5 years of working experience, preferably in the Compressed Air industry.

Must be technically minded.

Ability to manage Technicians.

Excellent computer literacy.

Duties

• Handling incoming service-related phone calls.
• Booking service jobs, calls, etc., between the reseller, end user, and Technicians.
• Updating and uploading job cards and managing the service software GoCanvas.
• Updating and uploading customer details on CRM package Bluewave.
• Generating quotations and invoices on Sage Business.
• Liaising between staff regarding accounts, sales leads, or other information.
• Arranging and coordinating employees, parts, equipment, etc., to site.
• Communicating and delegating information on safety files to the Safety Officer or third-party Coordinator.
• Liaising with internal staff to ensure messages are passed on and attended to by the respective staff when necessary.
• Assisting with building a transferable system/process for the Service department.
• Staying current with new technology, software, or systems that may improve service delivery or business matters.